Hi, I’m
Shalane Rooney
Fredericton,Canada
Summary
Professional caregiver with strong background in personal support and patient care. Skilled in assisting with daily living activities, medication management, and providing emotional support. Highly focused on team collaboration and achieving positive outcomes. Reliable with flexible approach to meet changing needs and ensure optimal care.
Overview
14
years of professional experience
Work History
Kindred Home Care Fredericton, NB
Personal Support Worker
10.2024 - Current
Job overview
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Educated family members on best practices for supporting their loved one''s needs at home.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.o
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
Anywhere Works Toronto, ON
Intake Coordinator
04.2024 - 10.2024
Job overview
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Expedited critical cases through close coordination with teams, reducing wait times for essential services.
Royal BankToronto, ON
Banking Advisor
07.2022 - 04.2024
Job overview
- Transitioning from in person in branch customer support to remote office environment providing exceptional customer service by proactively engaging with clients
- Knowledgeable about the changing industry and market demands
- Focus as an advice center representative is to ensure you are acknowledging, understanding the client needs and treating clients concerns with the ultimate care, understanding, empathy and compassion
- Focused on ensuring I am providing clients with beyond banking advice to ensure needs are being met, and in the clients best interests
- Addressing clients' concerns at the first point of contact
- Working on a resolution that is satisfactory, and or escalating issues only when necessary
- Use of policy and procedures with each client or necessary documents to assist the client
- Reaching out to support teams to address concerns to ensure clients issue is resolved correctly
Royal BankBarrie, ON
Client Advisor
09.2019 - 07.2022
Job overview
- As an advisor supporting client existing relationships and obtaining new client acquisition by putting clients first and finding solutions to their individual needs
- Providing exceptional customer service by proactively engaging with clients in the branch
- Identifies opportunities for advice, solutions, digital enablement and partner introductions
- Transactional service provided daily business deposits, withdraws, bill payments, foreign currency exchanges, client orders, liaison between dominion securities and private banking for client requests, and payouts request from lawyers direction and mortgage specialist requests
- Central Teller Specific Duties:
- Oversees all other tellers in a bank, ensures that they are doing their jobs properly, and schedules tellers to cover the bank’s needs
- Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule
- Supervises other bank tellers and their cash drawers
- Searches for the cause of an overage or shortage when a teller’s drawer does not balance correctly
- Trains new tellers in bank practice and procedure
- Handles upset or irate customers
- Replenishes and troubleshoots ATM machines
- Carries money to the vault and audits the vault regularly with the help of a second employee
- Relays information to bank officials; may create reports at the end of each shift for reference
Statistics CanadaSturgeon Falls, ON
Interviewer
11.2010 - 09.2020
Job overview
- Obtaining payroll data from business across Canada by completing the initial call for files that will be in sample for the payroll survey
- Addressing inquiries of the business, thoroughly explaining reason for selection, uses of survey, creating payroll profiles on selection businesses and sending out correspondence
- Developed a great understanding on how to escalate matters higher and de-escalate a situation a person may have
- Providing a detailed account of how to complete the survey step by step
- Provide tech support when electronic correspondence does not work, temporary password resets or provide alternate modes of transmission
- Collecting the financial and operating data needed to develop national and regional economic policies and programs on a monthly basis sampling 50,000 businesses across Canada
- Completing data clarification cross checks, data entry of financial information, review of financial statements
- Negotiate reporting arrangements between Statistics Canada and selected business
- Apply changes to business structures within database and all additional paperwork required
- Personally handling 1000 priority cases reviewing financial statements, data clarification cross checks
Continental Currency ExchangeBarrie, ON
Teller
09.2016 - 06.2018
Job overview
- Open and or close the branch for daily operations.
- Process deposits, withdrawals, account transfers, bill payments and remittances.
- Handle cash transactions, certified cheques and drafts, wire transfers, cheque ordering and T/C’s.
- Responsible for inventory management, wholesale orders, monitoring ROI and maximizing profits.
- Cross-sell financial products and services, and make referrals as appropriate.
- Update and maintain accurate client account records.
Education
Peak FormRemote Online
Diploma from Personal Support Worker
Seneca CollegeToronto, ON
Post Grad Diploma from Law Clerk
01.2009
Seneca CollegeToronto, ON
Certificate from Alternative Dispute Resolution
01.2009
Laurier UniversityWaterloo, ON
Bachelor from International Development
01.2008
Skills
- Ability to work in a structured environments
- Strong communication/ multi-channel communication
- Ability to find answers
- Strong retention and recall
- Creative problem solving
- Time management
- Adaptability
- Tenacity
- Resourcefulness
- Compassionate
Languages
English
Native or Bilingual
Timeline
Personal Support Worker
Kindred Home Care
10.2024 - Current
Intake Coordinator
Anywhere Works
04.2024 - 10.2024
Banking Advisor
Royal Bank
07.2022 - 04.2024
Client Advisor
Royal Bank
09.2019 - 07.2022
Teller
Continental Currency Exchange
09.2016 - 06.2018
Interviewer
Statistics Canada
11.2010 - 09.2020
Seneca College
Post Grad Diploma from Law Clerk
Seneca College
Certificate from Alternative Dispute Resolution
Laurier University
Bachelor from International Development
Peak Form
Diploma from Personal Support Worker