Shakyra Grand
Sacramento
Summary
I am a dedicated individual committed to providing support and advocating for the best interest of clients. I utilize effective communication and empathy to build trust with clients and caregivers. I am organized, detail oriented, and successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Social Work Investigator
Children's Law Center Of California
12.2023 - Current
- Support attorneys with client interviews.
- Conduct thorough face-to-face interviews with clients and caregivers, and provide resources as needed.
- Document findings from interviews and prepare detailed reports in a thorough and timely manner.
- Maintain regular communication with the attorney regarding the status of cases.
- Attend and participate in CFT meetings for youth.
- Maintain professionalism, patience and understanding when interacting with clients and caregivers.
- Manage and maintain caseload, and schedule appointments for client visits
Administrative Assistant
Legacy Branding Gifts
03.2020 - 12.2023
- Serve as the primary point of contact for clients regarding their orders, responding promptly to inquiries and providing updates on order status
- Coordinate with internal teams to ensure orders a re processed accurately and in a timely manner, proactively resolving any issues or discrepancies
- Manage a Customer Relationship Management (CRM) system to accurately record and update client and prospective client information
- Regularly verify and cleanse data to ensure accuracy
- Collaborate with the sales and marketing teams to support client engagement and retention efforts by providing valuable insights and timely updates from the CRM
Office Specialist
Cosumnes Community Services District
06.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Welcomed office visitors and alert staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Registered customers for classes, lessons, sports and events
Preschool Aide
Cosumnes Community Services District
01.2021 - 06.2023
- Supervised children during in-class activities and on playground.
- Helped teachers prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Observed children to identify individuals in need of additional support and develop strategies to improve assistance.
- Communicated with parents to inform about child's progress and classroom behavior.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Administrative Assistant
Sacramento State University
09.2018 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted students with scheduling appointments with advisors.
Education
Bachelor of Arts - Sociology
Sacramento State University
05.2020
Skills
- Knowledge of child development principles
- Passion for working with young children
- Detailed report writing
- Patience, compassion, and empathy
- Interview techniques
- Effective communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Strong organizational and time management skills
Timeline
Social Work Investigator
Children's Law Center Of California
12.2023 - Current
Office Specialist
Cosumnes Community Services District
06.2022 - 06.2023
Preschool Aide
Cosumnes Community Services District
01.2021 - 06.2023
Administrative Assistant
Legacy Branding Gifts
03.2020 - 12.2023
Administrative Assistant
Sacramento State University
09.2018 - 05.2020
Bachelor of Arts - Sociology
Sacramento State University
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