Shakti Ranganathan
Pemberton
Summary
Customer Service Professional dedicated to ensuring customer satisfaction through exceptional service and support. Delivered effective solutions to address diverse customer needs while maintaining professional relationships to enhance profitability. Hospitality Worker focused on cleanliness, efficiency, and guest satisfaction, contributing to a welcoming environment and high standards of organisation.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Retail Cashier
AG FOODS
2025.10 - Current
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Maintained clean, tidy and organised checkout areas.
- Processed transactions swiftly and accurately, handling cash, credit, and debit payments.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
Front Desk Agent
Pemberton Hotel
2025.03 - 2026.02
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Updated guest records and reservation systems with accuracy, safeguarding personal information.
- Issued room keys, explained hotel amenities, and provided guests with local area information.
Room Attendant
Pinnacle Hotel Group
2024.07 - 2025.03
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel's overall appearance and appeal for both new and returning guests alike.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Cleaned guest rooms and changed linen to high standards.
- Managed linen trolley, keeping it neat and organised.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
Room Attendant
Hotel waldorf
2023.10 - 2024.03
- Ensured cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Performed thorough inspections of rooms to maintain high standards of hygiene and presentation.
- Collaborated with housekeeping team to streamline cleaning processes and improve efficiency.
- Managed inventory of cleaning supplies, ensuring timely reordering and availability for operations.
- Trained new staff on cleaning protocols and safety procedures, fostering a compliant work environment.
- Cleaned guest rooms and changed linen to high standards.
- Managed linen trolley, keeping it neat and organised.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
- Collaborated with the housekeeping team to share best practices and improve efficiency.
Education
High School Diploma -
RamaKrishna Sr Sec School
India2011-01
Diploma of Higher Education - Hotel Management
Delhi Institute Of management
Delhi2010-01
High School Diploma -
Ramakrishna Sr Sec School
Delhi2009-01
Skills
- Cleaning techniques
- Voucher handling
- Customer service
- Payment processing
- POS operation
- Customer assistance
Languages
English - Full Professional
Hindi - Full Professional
Spanish - Elementary
Certification
- Forklift Operator License
- FOS Tag License
- Microsoft Excel
Websites, Portfolios, Profiles
WWW: Bold Profile
Timeline
Retail Cashier
AG FOODS
2025.10 - Current
Front Desk Agent
Pemberton Hotel
2025.03 - 2026.02
Room Attendant
Pinnacle Hotel Group
2024.07 - 2025.03
Room Attendant
Hotel waldorf
2023.10 - 2024.03
High School Diploma -
RamaKrishna Sr Sec School
Diploma of Higher Education - Hotel Management
Delhi Institute Of management
High School Diploma -
Ramakrishna Sr Sec School