Shakti Gupta
BRAMPTON,ON
Summary
Dedicated and safety-conscious transportation professional with extensive experience in customer service and transit operations, seeking a Transit Operator position to provide reliable, courteous, and efficient transportation services. Committed to ensuring passenger safety and satisfaction, while maintaining adherence to schedules and transit policies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver Trainer
Amazon Canada Fulfillment Services ULC
Brampton, Canada
12.2024 - Current
- Delivered classroom and in-vehicle training on Amazon driving policies and defensive driving.
- Supervised students in simulated and real-world driving scenarios.
- Evaluated driver performance, ensuring adherence to safety protocols and traffic laws.
- Maintained detailed training records and created a positive learning environment.
- Supported continuous safety improvement through new training programs.
Passenger Driver
Uber Canada
Toronto, Canada
07.2022 - Current
- Provide safe and courteous transportation services to passengers across the GTA.
- Assist riders with accessibility needs, luggage, and door-to-door support.
- Navigate various traffic, weather, and road conditions using GPS and local knowledge.
- Maintain clean and well-functioning vehicle, performing regular safety checks.
- Deliver exceptional customer service and handle rider concerns with professionalism.
- Adhere to all traffic laws and prioritize rider safety.
Yard Specialist
Amazon
Hamilton, Canada
01.2023 - 01.2024
- Oversaw vehicle movement within yard/dock areas in compliance with safety procedures.
- Distributed and tracked safety equipment used by delivery drivers.
- Maintained detailed records and reported safety compliance issues.
- Communicated with safety and operations teams for efficient yard management.
Learning Ambassador
Amazon
Bolton, Canada
01.2021 - 01.2022
- Trained new Amazon associates on operational tasks, safety standards, and equipment use.
- Conducted hands-on instruction and monitored adherence to safety protocols.
- Acted as a communication bridge between leadership and associates.
International Sales Executive
Trbex Impex Pvt Ltd
, West Africa
05.2020 - 10.2021
- Managed international client relationships and negotiated sales contracts.
- Addressed client inquiries and ensured satisfaction with logistical coordination.
- Adapted to diverse cultural and regulatory environments.
Sales & Technical Support Engineer
Axis Enterprises
Ludhiana, India
04.2016 - 02.2019
- Delivered technical support and training to clients on printing equipment.
- Handled product demonstrations and troubleshooting.
- Maintained records of client interactions and product performance.
Education
Bachelor's - Electronics and Communication
Lovely Professional University
Phagwara, PB01.2016
Skills
- Defensive driving techniques
- Traffic safety awareness
- Customer service excellence
- Rider communication skills
- Vehicle safety inspections
- Accessibility support services
- Rider assistance strategies
- GPS navigation proficiency
- Route planning expertise
- Team collaboration
- Reporting and documentation
- Regulatory compliance
- Transportation laws knowledge
Certification
- Smith System Defensive Driving, Amazon, 09/12/23
- OSHA Safety Certification, WSPS, 15/10/23
- MELT Truck and Trailer Program, Toronto Truck Driving School, 22/03/22
Timeline
Driver Trainer
Amazon Canada Fulfillment Services ULC
12.2024 - Current
Yard Specialist
Amazon
01.2023 - 01.2024
Passenger Driver
Uber Canada
07.2022 - Current
Learning Ambassador
Amazon
01.2021 - 01.2022
International Sales Executive
Trbex Impex Pvt Ltd
05.2020 - 10.2021
Sales & Technical Support Engineer
Axis Enterprises
04.2016 - 02.2019
Bachelor's - Electronics and Communication
Lovely Professional University
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