Shakti
Surrey,Canada
Summary
Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager
Sagar Ratna Restaurant Pvt Ltd
2021.03 - 2024.05
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Controlled portion sizes to meet recipe specifications and enable smart, uniform plating.
- Worked flexibly to meet peak restaurant demand and maintain exceptional service ratings.
- Maintained productive, organised kitchen environments to meet fast-paced service demands.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Assistant Manager
Swagath IN
2014.02 - 2021.02
- Helped senior management plan and carry out daily operations and meet key objectives.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Led FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for customers.
- Managed rotas to cover high service level periods and avoid service delays.
- Balanced registers nightly, recorded any discrepancies for management and completed nightly bank deposits.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Assistant Manager
Haldiram
2012.11 - 2014.01
- Helped less experienced staff manage daily assignments.
- Cut labour and product costs by creatively addressing inefficiencies.
- Protected and enhanced company reputation, promoting mission and values in all professional interactions.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Operations Manager
Grand banquet
2010.02 - 2012.08
- Analysed customer data to identify opportunities and improve relationships.
- Trained employees on optimal processes and use of equipment to boosting department productivity.
- Exceeded team goals by partnering with staff to share and implement customer service initiatives.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
12th pass - Commerce
RamaKrishna Sr Sec School
2010
Diploma of Higher Education - Hotel Management
Delhi Institute Of management
2010
10th pass -
Ramakrishna Sr Sec School
2008
Skills
- Operations planning
- Multi-unit operations management
- Restaurant opening and closing
- Culinary arts education
- Labour and food cost control
- HR and recruitment
- Forecasting and planning
Certification
- FOS Tag Licence
Languages
Hindi
English
Proficient
C2
Hindi
Full Professional
Punjabi
Elementary
Timeline
Senior Manager
Sagar Ratna Restaurant Pvt Ltd
2021.03 - 2024.05
Assistant Manager
Swagath IN
2014.02 - 2021.02
Assistant Manager
Haldiram
2012.11 - 2014.01
Operations Manager
Grand banquet
2010.02 - 2012.08
12th pass - Commerce
RamaKrishna Sr Sec School
Diploma of Higher Education - Hotel Management
Delhi Institute Of management
10th pass -
Ramakrishna Sr Sec School
- FOS Tag Licence
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