Shakira Felix
North Highlands
Summary
I am a dedicated and detail-oriented professional with a strong background in Administration, Hospitality, Leasing and Property Management. With my background I have developed the ability to manage high-volume workloads while delivering exceptional customer service. I am skilled in staff coordination, data entry, conflict resolution, and compliance with housing and leasing regulations.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Mutual Housing Management
Sacramento, CA
01.2025 - Current
- Respond to phone and email inquiries; direct communications to appropriate departments.
- Provide support and lease guidance to residents while enforcing lease agreements.
- Answer phones, emails, and resident inquiries in a professional and timely manner.
- Process Applications, income/employment verification, and run background checks.
- Prepare leases, renewals, and other resident documentation.
- Maintain accurate resident files (digital and paper).
- Collect rent payments and issue receipts.
- Assist in preparing monthly reports for property management/owners.
Telephone Service Representative
Fortuna Management Inc.
Sacramento, CA
10.2020 - 01.2025
- Remote position answering phones for a Medi-Cal account through Gainwell Technologies.
- Assist Providers and Beneficiaries with inquiries about accounts, such as claim status, claim denial reason, appeals, Conlan Reimbursements, other health care removals,
- Use Cloud Docs to look up claim codes and RTPs.
- Provide accurate and complete documentation in CRM.
- Use of ACSNet-CA-MMIS to search Provider and Recipient accounts, procedure codes, diagnosis codes, financial information, and treatment authorization requests.
- Use SURGE, PETS, AVAYA, TEAMS, Microsoft edge, Chrome, Email, CATS, BPO, Authenticator; etc.
On-site Property Manager
Green Isle Property Management
Sacramento, CA
12.2017 - 10.2020
- Oversaw daily operations, ensuring efficient property management and tenant satisfaction.
- Managed leasing processes, facilitating tenant onboarding and lease renewals.
- Implemented maintenance schedules, improving response times for repairs and upkeep.
- Developed budgets for property expenses, aligning financial resources with operational goals.
- Collected monthly rent and prepared bank deposit.
Education
Court Reporter
Bryan College
Gold River09-2010
GED -
Roseville Adult School
Roseville, CA12-1994
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Relationship building and rapport
- Leasing and sales
- Property management
- Appointment scheduling
Languages
Spanish
Limited Working
Timeline
Assistant Property Manager
Mutual Housing Management
01.2025 - Current
Telephone Service Representative
Fortuna Management Inc.
10.2020 - 01.2025
On-site Property Manager
Green Isle Property Management
12.2017 - 10.2020
Court Reporter
Bryan College
GED -
Roseville Adult School