Shakir Baptiste
Etobicoke
Summary
Professional office support specialist with extensive experience in administrative functions and office operations. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset that ensures seamless team operations and goal achievement.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Sojourner King Law Professional Corporation
09.2018 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Luxury Sales Associate
Diesel
11.2017 - 12.2019
- Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
- Boosted customer satisfaction by providing personalized recommendations and assisting with product selection.
- Provided support during peak periods, working extended hours or filling in shifts as needed to maintain excellent customer service levels at all times.
- Developed strong rapport with customers, fostering loyalty and generating repeat business.
- Maintained visual merchandising standards to create an appealing store environment for customers.
Lot/Sales Associate
Home Depot
05.2014 - 09.2017
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Performed tasks and errands in store to support supervisor.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Assisted customers with unloading and loading material to and from vehicles.
Headwear Sales Associate
Lids
08.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Halperns'
06.2013 - 12.2013
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
Diploma - Business Administration And Management
Centennial College
03-2017
O.S.S.D -
James Cardinal Mcguigan
01.2013
Skills
- Interpersonal skills
- Detail oriented
- Office administration
- Teamwork and collaboration
- Time management
- Customer and client relations
- Problem-solving skills
- Goal oriented
Languages
English
Full Professional
Timeline
Administrative Assistant
Sojourner King Law Professional Corporation
09.2018 - 10.2024
Luxury Sales Associate
Diesel
11.2017 - 12.2019
Headwear Sales Associate
Lids
08.2016 - 08.2017
Lot/Sales Associate
Home Depot
05.2014 - 09.2017
Sales Associate
Halperns'
06.2013 - 12.2013
Diploma - Business Administration And Management
Centennial College
O.S.S.D -
James Cardinal Mcguigan
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