Shakil Khan
Winnipeg
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Government Of Manitoba
01.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Manager
Walmart
04.2021 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Client Advisor
Royal Bank Of Canada, RBC
01.2019 - 12.2022
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
Education
Bachelor of Arts - Economics And Management
University of Manitoba
Winnipeg, MB12.2022
Skills
- Invoice Processing
- Appointment Scheduling
- Clerical Support
- Spreadsheet Management
- Scheduling
- One Call Resolution
- Regulatory Compliance
- Call Monitoring
- Consultative Selling
- New Business Development
- Service Level Agreements
- Business Development
Timeline
Administrative Assistant
Government Of Manitoba
01.2023 - Current
Customer Service Manager
Walmart
04.2021 - Current
Client Advisor
Royal Bank Of Canada, RBC
01.2019 - 12.2022
Bachelor of Arts - Economics And Management
University of Manitoba
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