Shakhnoza Mukhiddinova

• Greeted customers and helped with product questions, selections and purchases. Ensure the highest level of customer service as per Company standards.
• Daily work on CRM through OTO, phone calls, WhatsApp and e-mails.
• Trained new associates on cash register operations, facilitating high volumes of cash, credit and gift card transactions, and verifying cash drawer balance at end of each shift.
• Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
• Handling the stock of Men RTV and accessories, receiving the new collection, coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and meeting operational and sales targets.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Assessed sales reports by collecting sales information and statistical data for management.
• Promoting a strong team spirit and cooperation with other departments.
• Liaised with sales, marketing and management teams to develop solutions and accomplish sales objectives.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Engaged with brands: Kiton, Ermenegildo Zegna, Stefano Ricci, Tom Ford and Lanvin.
• Greeted customers and helped with completing purchases, locating items and joining reward programs.
• Built and maintained long-term relationship with current clients providing information, outstanding service, guidance, and support to boost sales and customer satisfaction.
• Checked pricing, scanned items, applied discounts, printed receipts and processed refunds, credits or exchanges for customers.
• Used POS system to process sales, returns, online orders and gift card activations.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
• Logged reports, expenses, receipts and sales documents into digital database.

• Welcomed customers by greeting them and providing the required assistance with product selection, pricing, discounts as well as trade-in allowances, warranties, and delivery dates.
• Prepared reports by analyzing and summarizing information
• Demonstrated new collection and exclusive products in store.
• Maintained high-level of customer service, and product knowledge.
• Developed fashion knowledge and updates on latest trends.
• Completed the store operational requirements.

• Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
• Established positive classroom management boundaries to create safe, known environment for behavior among students.
• Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
• Evaluated student progress to offer recommendations for further development.
• Preparing the students’ weekly and monthly performance reports
• Organizing extracurricular activities
• Gathering latest knowledge of your subject areas and improving teaching techniques