Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shakhnoza Iusupova

Toronto,Canada

Summary

Highly organized Executive Assistant and Customer Service Professional with over 5 years of experience in providing administrative support, managing executive schedules, and facilitating client interactions. Skilled in calendar management, document handling, business communication, and problem-solving. Fluent in Russian (Native) and English (C1). Known for managing multiple priorities, delivering top-tier support, and maintaining a proactive and professional approach to all tasks.


Overview

5
5
years of professional experience

Work History

Freelance Executive Assistant & Customer Support

Freelance Executive Assistant & Customer Support
02.2024 - Current
  • Delivered high-level administrative support, managing calendars, correspondence, and scheduling meetings for executives across various industries
  • Provided outstanding customer service, handling inquiries and resolving issues with professionalism and efficiency
  • Managed documents, reports, and communication materials to support business operations
  • Assisted in organizing events, webinars, and business meetings to facilitate smooth business functions
  • Utilized CRM tools (e.g., HubSpot, Salesforce) for client relationship management and ensuring follow-up actions
  • Drafted professional emails by summarizing key information and action items.
  • Coordinated schedules by managing calendars for multiple executives.
  • Managed executive calendars, scheduling meetings and appointments and coordinating arrangements to optimize time.

Executive Assistant

BILORA LLC (Bank)
05.2023 - 11.2023
  • Organized and coordinated executive meetings, managing schedules, correspondence, and agenda preparation
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Handled client communications, prepared reports and business presentations, and ensured effective document management
  • Supported the Chairman of the Bank in daily operations, assisting with both personal and professional tasks
  • Organized international travel, including logistics, documentation, and ensuring all arrangements met business needs

Executive Assistant

GLONASS JSC
09.2019 - 05.2023
  • Coordinated executive meetings, managed calendars, and handled all correspondence related to business operations
  • Supported senior executives with event planning, meeting preparations, and compiling necessary materials for presentations
  • Managed international travel and accommodation arrangements, ensuring seamless business trips
  • Ensured smooth business operations through effective communication, documentation, and follow-up actions

Education

Certificate - Graphic Design for Print & Web

Humber College
Toronto, ON
11-2024

Bachelor's Degree - Management

Russian State University For The Humanities
02-2024

Diploma - Documentation and Archival Science

College of The Ministry of Foreign Affairs of Russia
Moscow
06-2019

Skills

  • Executive Assistance
  • Customer Service
  • Business Communication
  • Document Management
  • Event Planning
  • Technical Skills
  • Executive support
  • Administrative support

Languages

English
Full Professional
Russian
Native or Bilingual

Timeline

Freelance Executive Assistant & Customer Support

Freelance Executive Assistant & Customer Support
02.2024 - Current

Executive Assistant

BILORA LLC (Bank)
05.2023 - 11.2023

Executive Assistant

GLONASS JSC
09.2019 - 05.2023

Certificate - Graphic Design for Print & Web

Humber College

Bachelor's Degree - Management

Russian State University For The Humanities

Diploma - Documentation and Archival Science

College of The Ministry of Foreign Affairs of Russia

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Shakhnoza Iusupova