Summary
Overview
Work History
Education
Skills
Timeline
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Shakeya Moses

Shakeya Moses

Lancaster,CA

Summary

Dynamic and customer-focused professional with extensive experience as a Rideshare Driver for Lyft and Uber. Proven expertise in schedule management and excellent navigation, ensuring timely and safe transportation. Recognized for outstanding customer service and adept at resolving passenger concerns, enhancing overall rider satisfaction. Committed to maintaining high standards in vehicle maintenance and safety. Diligent worker seeking new opportunities with background in rideshare driving. Proven ability to ensure safe and timely transportation for passengers while delivering excellent customer service. Demonstrated effective route planning and adaptability in dynamic environments. Diligent goal oriented worker with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Diligent night auditor with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment. Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.

Overview

7
7
years of professional experience

Work History

Rideshare Driver

Lyft And Uber
01.2025 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Production Worker

Adecco Staffing Agency
09.2021 - Current
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Customer Service Cashier

Vip Gaming Cafe
01.2018 - 04.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Front desk

Express Employment Professionals
08.2021 - 04.2022

Keeping nice clean work area while printing shipping labels and getting the orders into the excel program for fast and and efficient processing to ship the product that was ordered to clients that are waiting on the orders

Education

Associate Of Arts - Cognitive Psychology

College of The Canyons
Valencia, CA

Graduate Certificate -

Highland Highscool
Palmdale, CA
06.2007

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Vehicle maintenance
  • Punctuality
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Customer relations

Timeline

Rideshare Driver

Lyft And Uber
01.2025 - Current

Production Worker

Adecco Staffing Agency
09.2021 - Current

Front desk

Express Employment Professionals
08.2021 - 04.2022

Customer Service Cashier

Vip Gaming Cafe
01.2018 - 04.2020

Graduate Certificate -

Highland Highscool

Associate Of Arts - Cognitive Psychology

College of The Canyons
Shakeya Moses