Shakeva Simms
Toronto,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Law Clerk Intern
Absolute Law
02.2024 - 03.2024
- Amended federal and provincial registries to ensure up-to-date and accurate documentation for directors, officers, and shareholders, resulting in compliance with governing bodies
- Answered incoming calls and made timely calls to clients for follow-up
- Updated corporate minute book, ensuring accurate records and protection for shareholders
- Scanned documents and placed them in appropriate folders for easy retrieval
- Processed requests and ensured assigned tasks were completed on time
Customer Service Agent
Sutherland Global Service
04.2021 - 05.2022
- Company Overview: Jamaica
- Answer inbound calls to provide exceptional customer service to banking consumers
- Respond to inquiries about banking and account issues, products, and sales
- Processing payments and performing general account maintenance
- Jamaica
Customer Service Associate (Contract)
Santa Cruz Tax
06.2020 - 08.2020
- Developed positive client relationships with new customers, resulting in client retention
- Printed and organized documents and receipt
- Associated customers in completing various transactions
- Answered phone calls and scheduled appointment
Administrative Assistant (Contract)
National Irrigation Commission Ltd.
06.2019 - 08.2019
- Ensured all documents were maintained in the appropriate files
- Ordered, distributed, and organized office supplies for team use
- Operated photocopier and distributed document copies to relevant staff
- Uphold strict confidentiality of sensitive information, ensuring compliance
Education
Law Clerk Diploma - Tort and Contract Law, Legal Research, Litigation and Procedures, Corporate Law and Procedures, Legal Dockets and Records, Real Estate, Family Law and Procedures, Wills and Estate, Debtor and Creditor Law
Humber Institute of Technology & Advanced Learning
05.2024
High School Diploma - Principle of Business, Principle of Accounts, Entrepreneurship, EDPM, English Language, Mathematics
St. ELIZABETH TECHNICAL HIGH SCHOOL JAMAICA
06.2020
Skills
- Case analysis
- Administrative skills
- Legal writing
- Legal research
- File organization
- Document drafting
- Proofreading
- Telephone etiquette
References
Available upon request
Languages
English
Native or Bilingual
Timeline
Law Clerk Intern
Absolute Law
02.2024 - 03.2024
Customer Service Agent
Sutherland Global Service
04.2021 - 05.2022
Customer Service Associate (Contract)
Santa Cruz Tax
06.2020 - 08.2020
Administrative Assistant (Contract)
National Irrigation Commission Ltd.
06.2019 - 08.2019
High School Diploma - Principle of Business, Principle of Accounts, Entrepreneurship, EDPM, English Language, Mathematics
St. ELIZABETH TECHNICAL HIGH SCHOOL JAMAICA
Law Clerk Diploma - Tort and Contract Law, Legal Research, Litigation and Procedures, Corporate Law and Procedures, Legal Dockets and Records, Real Estate, Family Law and Procedures, Wills and Estate, Debtor and Creditor Law
Humber Institute of Technology & Advanced Learning
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