Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shakera Carpenter

Brampton ,ON

Summary

Personable and energetic professional committed to delivering excellence in all aspects of customer service and administrative support. Offers efficiency, and a positive and upbeat attitude while greeting and interacting with customers, answering calls, problem solving.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Ikea
Mississauga, ON
07.2021 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Communicated professionally with colleagues, freelancers and clients.

Inbound Warehouse Associate

Walmart Canada
Mississauga, ON
04.2021 - 09.2022
  • Abided by all safety standards and OSHA regulations in warehouse environment
  • Removed trash and recyclables from work areas and disposed of according to proper procedures
  • Utilized downtime to perform routine tasks, preventing service delays
  • Compared incoming inventory counts against documentation and resolved discrepancies
  • Worked with the carrier representatives to arrange shipments and resolve issues
  • Examined and unpacked incoming shipments to locate damaged items.

Customer Service, Agent

Millennium 1 Solutions
Mississauga, ON
10.2018 - 03.2019
  • Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries
  • Addressed and resolved customer complaints and account issues or escalated to management
  • Supported system security by verifying customer information prior to addressing any account issues
  • Helped resolve product returns, responded to shipping inquiries and answered order status questions.

Office Assistant

Pacer Air Freight
Mississauga, ON
01.2018 - 10.2018
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel
  • Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
  • Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers
  • Organized, ordered and restocked office supplies to keep staff efficient and productive
  • Kept office documents well-organized and quickly retrieved files for team members.

Warehouse Worker

Ranstad
Mississauga, ON
02.2017 - 09.2017
  • Abided by all safety standards and OSHA regulations in warehouse environment
  • Fulfilled orders by collecting items from inventory and packaging for safe transport
  • Maintained an efficient and organized storage area to easily find desired items
  • Restocked shelves, racks and bins with the latest merchandise in attractive displays
  • Counted, sorted, or weighed incoming articles to verify receipt of items on requisition or invoices.

Cashier

Chef’s Table
Mississauga, ON
07.2016 - 01.2017
  • Greeted all customers and provided prompt and friendly service
  • Maintained merchandise displays, including endcaps, floor displays, and aisles
  • Bagged and packaged customer orders and purchases
  • Returned non-purchased products to shelves and performed general merchandising functions
  • Assisted customers with locating items, answering questions and providing direction and service.

Manager's Assistant

Starbucks
Mississauga, ON
07.2016 - 01.2017
  • Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
  • Maintained focus on promoting and driving sales, including execution of next season planning
  • Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.

Education

High School Diploma -

Arch Bishop Romero
06.2016

Skills

  • Customer Service
  • Security Awareness
  • Call Answering and Routing
  • Positive Attitude and Energetic
  • Complex Problem-Solving
  • Multi-Line Telephone Skills

Timeline

Customer Service Representative

Ikea
07.2021 - Current

Inbound Warehouse Associate

Walmart Canada
04.2021 - 09.2022

Customer Service, Agent

Millennium 1 Solutions
10.2018 - 03.2019

Office Assistant

Pacer Air Freight
01.2018 - 10.2018

Warehouse Worker

Ranstad
02.2017 - 09.2017

Cashier

Chef’s Table
07.2016 - 01.2017

Manager's Assistant

Starbucks
07.2016 - 01.2017

High School Diploma -

Arch Bishop Romero

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Shakera Carpenter