Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Shaker Abdi

Windsor,Canada

Summary

Detail-oriented and results-driven IT professional with a background in technical support, network troubleshooting, and software installation. Strong problem-solving abilities with a proven track record in diagnosing and resolving technical issues. Adept at working independently and collaboratively within a team to ensure smooth IT operations. Holds a valid driver's license and access to a vehicle for travel across Essex County.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Development Representative

WrightPlan Inc.
03.2024 - Current
  • Conducted targeted outreach campaigns for 50+ prospective customers through cold calls, emails, and social media
  • Managed the end-to-end sales process for 100+ prospects, ensuring accurate CRM documentation and timely follow-up
  • Delivered exceptional service to 200+ clients, resolving issues and providing expert guidance on product benefits
  • Gained in-depth product knowledge and consistently articulated value propositions to enhance client satisfaction

Sales Development Representative

OpenText
02.2023 - 01.2024
  • Partnered with internal teams to qualify leads, generating a significant pipeline for enterprise solutions
  • Utilized CRM tools to manage data efficiently and track performance metrics, exceeding sales targets
  • Engaged with stakeholders to understand their challenges and align solutions with their objectives

IT Support Specialist

Teledyne DALSA
03.2022 - 01.2023
  • Diagnosed and resolved technical issues, ensuring minimal downtime for end-users
  • Implemented and maintained secure IT environments, adhering to industry best practices
  • Documented systems and provided training resources to enhance operational efficiency
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.

Frontend Developer Intern

Software Foxes Inc.
02.2021 - 02.2022
  • Developed and optimized user-facing applications using JavaScript, HTML, and CSS
  • Contributed to agile projects, ensuring on-time delivery of high-quality solutions
  • Spearheaded the revamp of a legacy application, increasing user engagement by 20% and reducing page load times by 15%

Sales Associate

Tbooth Wireless
09.2020 - 08.2021
  • Delivered personalized service by understanding consumer needs and recommending tailored solutions
  • Enhanced store performance through promotional strategies and exceptional customer engagement
  • Resolved customer concerns effectively, contributing to a 10% increase in customer satisfaction scores

Education

Computer Programming Analyst - Computer Science

Conestoga College
Waterloo, ON
05.2021

Skills

  • Windows & Mac OS troubleshooting
  • Local area network (LAN) maintenance
  • Hardware and software installation & upgrades
  • IT support and helpdesk management
  • CRM platforms (Salesforce)
  • Scripting and software development (JavaScript, HTML, CSS)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong written and verbal communication skills

Websites

Certification

  • Valid Driver's License with a safe driving record.
  • Certified in Agile Project Management (Conestoga College).

Languages

English
Native or Bilingual

Timeline

Business Development Representative

WrightPlan Inc.
03.2024 - Current

Sales Development Representative

OpenText
02.2023 - 01.2024

IT Support Specialist

Teledyne DALSA
03.2022 - 01.2023

Frontend Developer Intern

Software Foxes Inc.
02.2021 - 02.2022

Sales Associate

Tbooth Wireless
09.2020 - 08.2021

Computer Programming Analyst - Computer Science

Conestoga College

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Shaker Abdi