Shakeel Chaudhry
Calgary
Summary
Hardworking and passionate rep with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Property Manager
Charter Property Mgmt
11.2022 - Current
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Received over 200 customer requests and prepared Job Tasks related to each property
- Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.
Project Coordinator
Catalyst Condo management
10.2020 - 11.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Coordinated between trades to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
Property Manager/Customer Service Representative
UPM - Ultimate Property Managers
07.2018 - 08.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Call Center Representative/Customer Service Representative
Westjet Airlines
10.2009 - 07.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
Call Center Representative
Telus Mobility
01.2004 - 09.2009
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Education
Network Engineering
CDI College
Edmonton, AB12.2001
Skills
- Vendor Selection
- Time Management
- Regulatory Compliance
- Customer Service
- Public Speaking
Timeline
Property Manager
Charter Property Mgmt
11.2022 - Current
Project Coordinator
Catalyst Condo management
10.2020 - 11.2022
Property Manager/Customer Service Representative
UPM - Ultimate Property Managers
07.2018 - 08.2020
Call Center Representative/Customer Service Representative
Westjet Airlines
10.2009 - 07.2018
Call Center Representative
Telus Mobility
01.2004 - 09.2009
Network Engineering
CDI College
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