SHAJAIRA FOSTER
Fresno
Summary
Innovative entrepreneur with strong track record in launching and scaling successful ventures. Skilled in strategic planning, business development, and financial management, with focus on driving growth and operational efficiency. Known for fostering collaborative environments, adapting to changing market conditions, and delivering measurable results. Highly reliable and adept at aligning team efforts with organizational goals to achieve significant impact.
Overview
15
15
years of professional experience
Work History
Co-Founder
Underr8ted AAU Program
02.2024 - Current
- Established and developed Underr8ted AAU Program, focusing on providing young athletes with opportunities for skill development, competitive play, and exposure to college recruitment.
- Managed day-to-day operations, including player recruitment, coaching staff management, practice scheduling, and tournament logistics.
- Developed and implemented fundraising strategies to support program activities, and travel expenses.
- Cultivated relationships with the local community organizations, and sponsors to enhance program visibility and support.
- Mentored and guided athletes, fostering a positive and inclusive team environment that promoted academic achievement, sportsmanship, and personal growth.
Product Specialist/ Assistant Manager
Alphabroder/S&S Activewear
10.2022 - Current
- Provide support to Call Center Supervisor and Customer Service Representatives as it relates to providing quality customer service to Alphabroder customers as well as responsibility for ensuring agents are knowledgeable about products, processes and policies.
Customer Service Rep II
Alphabroder/S&S Activewear
03.2018 - 10.2022
- I deliver total quality customer care in a call center. I Utilize product knowledge to explain features and benefits of merchandise, take customer orders, quote prices, delivery dates, and suggests selections that meet customer needs. As well, check stock, processes corresponding paperwork, and enters data into computer. In addition, resolves any service failures and issues RAs
Teller II
West America Bank
10.2014 - 03.2018
- Cross Sells appropriate products and services to clients and prospects.
- Receiving deposits, cashing checks, processing other related banking transactions with a high degree of accuracy. Follows security and control protocols With minimal supervision, provides support to the CSM in all facets of branch operations including beginning and end of day tasks, processing Branch Capture, cash ordering and shipping, daily, monthly and annual certifications, balancing the ATM and Vault a well as compliance with Audit standards.
- Depending on branch needs, may provide back-up coverage for the New Accounts desk.
- Tasks include completing all steps in the account opening process with a high degree of accuracy while achieving the standards cross-sell ratio.
Cashier/ Customer Service Rep
Kohl's
10.2011 - 03.2016
- Greeted customers entering establishment. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Operated cash register and took payment for credit card accounts. Bagged, boxed, wrapped, or gift-wrapped merchandise.
Professional Office Assistant Internship Program
Fresno Adult School
11.2010 - 02.2011
- Successfully completed 90 hour internship.
- Created documents, certificates, and presentations for staff utilizing MS office 2007 applications
- Managed intern team organizing weekly workload, delegating projects to meet deadlines, and training new interns
Education
Certificate -
Fresno Adult School
Diploma - undefined
Washington Union High School
Skills
- 10-key
- Customer Service Typing 55 wpm
- Documents MS PowerPoint
- MS Excel Answering Phones Outlook
- Money Handling
- Business development
- Customer relations
- Fundraising
- Operations management
- Decision-making
- Team building
Timeline
Co-Founder
Underr8ted AAU Program
02.2024 - Current
Product Specialist/ Assistant Manager
Alphabroder/S&S Activewear
10.2022 - Current
Customer Service Rep II
Alphabroder/S&S Activewear
03.2018 - 10.2022
Teller II
West America Bank
10.2014 - 03.2018
Cashier/ Customer Service Rep
Kohl's
10.2011 - 03.2016
Professional Office Assistant Internship Program
Fresno Adult School
11.2010 - 02.2011
Diploma - undefined
Washington Union High School
Certificate -
Fresno Adult School