Shaista Momand
Toronto,ON
Summary
Detail-oriented and proactive professional with a solid background in technical support and customer service. Experienced in providing effective solutions and assistance in educational environments. Strong communicator with proven abilities in troubleshooting, organization, and collaborative teamwork. Committed to enhancing user experiences and supporting faculty and students effectively.
Overview
3
3
years of professional experience
Work History
Bakery Clerk & Barista
Whole Foods Market
Toronto, Ontario
09.2021 - 03.2024
- Delivered outstanding customer service while managing inventory and ensuring compliance with food safety standards.
- Trained and mentored new employees on operational procedures, fostering a cohesive team environment.
Help Desk Technician
Seneca College
Toronto, Ontario
01.2023 - 12.2023
- Delivered first-line technical support to faculty and students, efficiently addressing inquiries and troubleshooting issues.
- Managed support tickets, documenting user interactions and solutions for future reference.
- Collaborated with IT teams to escalate and resolve complex technical issues, ensuring minimal disruption to users.
Administrative Assistant
Carlton One Engagement
Markham, Ontario
03.2022 - 11.2022
- Managed client communications, ensuring timely and effective resolution of inquiries.
- Performed data entry, document management, and financial reporting with a high degree of accuracy and confidentiality.
- Assisted in onboarding and training new staff, contributing to a more knowledgeable and efficient team.
Customer Care Representative
The Neighborhood Office
Toronto, Ontario
09.2020 - 08.2021
- Provided exemplary customer service by addressing inquiries and troubleshooting technical issues.
- Coordinated event promotions and managed program registrations, demonstrating strong organizational capabilities.
- Collaborated with team members to enhance service delivery processes, leading to improved client satisfaction.
Education
High School Diploma -
Maxwell Heights Secondary School
Oshawa, ONDiploma - Accounting
Seneca College of Applied Arts And Technology
North York, ONSkills
- Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel), G-Suite, and video conferencing tools (Zoom, Google Meet)
- Customer Support: Exceptional ability to deliver technical support and resolve inquiries, ensuring high user satisfaction
- Effective Communication: Strong written and verbal communication skills, adept at conveying technical information clearly
- Organizational Skills: Highly organized with excellent time management and attention to detail
- Problem Solving: Strong analytical skills with a focus on effective solutions to technical issues
Timeline
Help Desk Technician
Seneca College
01.2023 - 12.2023
Administrative Assistant
Carlton One Engagement
03.2022 - 11.2022
Bakery Clerk & Barista
Whole Foods Market
09.2021 - 03.2024
Customer Care Representative
The Neighborhood Office
09.2020 - 08.2021
High School Diploma -
Maxwell Heights Secondary School
Diploma - Accounting
Seneca College of Applied Arts And Technology
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