SHAISTA KHATOON

2023 – Present

• Managed scheduling demands during peak service hours, prioritizing workflows to ensure efficiency and timely delivery—transferable to managing production queues and deadlines.
• Coordinated with kitchen and service teams, acting as a liaison to balance supply availability with customer demand—mirroring cross-department collaboration in manufacturing.
• Handled order documentation and reconciled records with accuracy, aligning with production order tracking and reporting responsibilities.
• Identified and resolved service bottlenecks by reallocating tasks, demonstrating tactical expediting and problem-solving skills.

Key Achievements:

• Successfully managed 100+ daily customer orders while maintaining accuracy and timeliness.
• Reduced service delays by 15% by proactively adjusting task assignments during high-volume hours.
• Recognized by management for consistent efficiency and ability to keep operations running smoothly under pressure.

• Led digital campaigns and promotional projects, including $10,000 Google Ad Grant campaign for Vedanta Foundation.
• Developed and managed a Shopify e-commerce store, increasing traffic by 40% and retention by 20%.
• Coordinated multi-city campaigns and content strategies for NGOs, enhancing visibility and engagement.
  Key Achievements:
• Awarded Top Marketer by Google for outstanding results on Ad Grants project.
• Directed Agile project (City Connect App) with 4-member team, managing 10 sprints in Jira and delivering MVP.
• Boosted volunteer participation by 15% through #V4AP initiative outreach campaigns.

• Managed production schedules within the manufacturing unit, prioritizing workflows to ensure efficiency and timely delivery—directly aligned with managing production queues and deadlines.
• Coordinated with cross-functional teams including procurement, supply chain, and floor staff to balance material availability with production demand.
• Prepared and maintained production documentation, work orders, and records with accuracy, supporting traceability and compliance.
• Identified and resolved production bottlenecks by reallocating tasks and resources, demonstrating tactical expediting and strong problem-solving skills.

Key Achievements:

• Successfully coordinated 100+ daily production orders, ensuring accuracy and on-time completion.
• Reduced workflow delays by 15% by proactively adjusting schedules and reallocating resources during peak demand.
• Recognized by management for maintaining smooth production flow and consistently meeting delivery targets.