SHAISTA AHMED

• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Created new strategies for improving customer service standards within the organization.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Tracked progress on projects and provided timely feedback to staff members.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Lead a team of employees and provide training on customer interaction and process correctness
• Handle currency transactions accurately and keep records for transaction security
• Ensure compliance with hygiene and safety requirements in accordance with operational procedures
• Oversee inventory management, including correct labelling and storage to fulfill health standards
• Directed and supervised team of 15 employees in daily operations.

• Developed focused sales tactics and educated team members on effective communication and service excellence, customizing training materials to meet corporate standards
• Conducted performance evaluations and offered meaningful recommendations to help teams grow and match with business goals
• Managed customer service activities, responding to client inquiries and resolving issues quickly to develop strong customer relationships and increase retention
• Oversaw administrative chores such as ensuring data entry accuracy, creating reports, and keeping accurate records of sales operations and client interactions
• Collaborated with senior management to match sales training objectives with broader business goals, resulting in consistent service quality and operational efficiency
• Provided technical direction, guidance and mentorship to junior developers.
• Monitored progress against project milestones and deadlines.
• Conducted regular performance evaluations of development staff members.
• Evaluated new technologies to determine their applicability in meeting business objectives.
• Identified potential areas of improvement within the organization's software development processes.
• Maintained an up-to-date knowledge of industry trends in order to recommend improvements or updates as needed.
• Collaborated with product management team on feature requests from customers.
• Observed pricing and legal requirements for all products.
• Negotiated contracts and agreements with suppliers, contractors, and other external entities.
• Conducted performance evaluations and provided coaching and feedback to team members.
• Managed the full project lifecycle from concept through delivery, ensuring alignment with business objectives.

Business Development and Customer Service:

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats, and emails to facilitate customer service. Promoted to Assistant Team Leader to oversee team aims, streamline operations, and achieve organizational objectives.

Promoted as Assistant Team Leader:

• Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
• Organized and facilitated regular meetings with the team to discuss progress and plan future activities.
• Provided guidance to team members on various aspects of their job roles, and trained new employees on operational procedures.
• Developed strategies to increase efficiency within the team by streamlining processes and procedures.
• Collaborated with other departments to ensure smooth integration of new projects into existing operations.
• Utilized problem-solving skills when dealing with difficult situations or customer complaints.
• Set goals and objectives for the team in line with organizational objectives.

Promoted as Team Leader:

• Conducted regular performance reviews to assess individual team member progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
• Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
• Analyzed data from various sources to identify areas of improvement in the department's operations.

Promoted as Sales Training Manager:

• Developed and implemented comprehensive sales training programs to enhance employee performance.
• Created and maintained accurate documentation of all sales training activities, including completion of evaluation forms and tracking records.
• Conducted regular meetings with sales personnel to review progress, address challenges, and provide additional coaching as needed.
• Designed interactive exercises utilizing role playing techniques to reinforce key concepts discussed during training sessions.
• Assisted with the creation of effective learning materials such as manuals, videos, handouts. for use in future trainings.
• Monitored feedback from trainees regarding course content and effectiveness in order to make necessary adjustments when needed.
• Identified gaps between current skill sets possessed by staff members compared against desired outcomes set forth by leadership.