SHAIRA MARIE LAMADRID
Ponoka,AB
Summary
To be in a position suitable to my knowledge and skills as well as to develop a sense of professional responsibility that will allow me to be competitive in the industry. Caring Nurse adept at introducing detailed care plans and coordinating patient care through interdisciplinary collaboration. Demonstrated expertise in physical, psychosocial, developmental and educational aspects of nursing care for patients and families. Hardworking and passionate job seeker with strong organizational skills willing to undergo trainings and eager to secure entry-level Registered Nurse position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Accenture
09.2019 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Account Officer
Bell-Kenz Pharma, Inc.
05.2016 - 04.2019
- Ensures accuracy of application of all collections and other account adjustments
- Collects outstanding accounts receivable from clients and provides AR updates
- Conducts inventory and collection analysis
- Monthly collection report (Excel, Power point)
- Attends Business Review.
Customer Service Associate/ Bank Teller
Bank of the Philippine Islands
11.2013 - 03.2015
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; processing bills payments
- Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency
- Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed.
Customer Service Representative
Convergys
10.2012 - 02.2013
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Making sales or recommendations for products or services that may better suit client needs.
Staff Nurse
Commonwealth Hospital and Medical Center
09.2011 - 09.2012
- Maintaining accurate, complete health care records and reports
- Administering medications to patients and monitoring them for side effects and reactions
- Prescribing assistive medical devices and related treatments
- Recording patient vital signs and medical information
- Ordering medical diagnostic and clinical tests
- Monitoring, reporting, and recording symptoms or changes in patient conditions
- Administering non-intravenous medications
- Assessing, implementing, planning, or evaluating patient nursing care plans by working with healthcare team members
- Modifying patient health treatment plans as indicated by patient conditions and responses.
Info/Admitting Staff
Commonwealth Hospital and Medical Center
06.2011 - 09.2011
- Greet clients, gather their personal information, insurance, symptoms, and tells the medical staff about the client and their severity of their condition
- Handle patients, doctors, nurses, and as well as health insurance processing and hospital policies.
Volunteer
MATEO-MABBORANG GENERAL HOSPITAL
03.2011 - 06.2011
- Provided high quality care to approximately 10 patients per day on 50-bed unit
- Performed nursing care within scope of license and credentials and followed charting protocols to document care provided.
- Triaged patients based on vital signs and rapid assessment.
- Supplied care instructions and educational materials to inform patients of care plan and next steps.
- Completed paperwork and evaluation forms to document patient interactions.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Prepared and sterilized instruments to help physician get ready for procedures.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients..
Promo Associate
Mirof
09.2010 - 02.2011
- Organizing appointments and meetings with community- and hospital-based healthcare staff
- Identifying and establishing new business
- Reviewing sales performance
- Writing reports and other documents.
Education
Bachelor of Science in Nursing, Tertiary -
Bulacan State University
City Of Malolos, Bulacan, Philippines01.2010
Secondary -
Saint Anne’s Catholic High School
Hagonoy, Bulacan, Philippines01.2006
Primary -
Immaculate Conception School of Malolos
City Of Malolos, Bulacan, Philippines01.2002
Skills
- Patient Care
- Patient Safety
- Patient Records Documentation
- Patient Management
- Care Planning
- Patient Education
- Patient Counseling
- Wound Care
- Regulatory Compliance
- Case Management
- Infection Control Measures
Certification
I hereby certify that all the information listed above is right and true to the best of my ability.
Resume Version
HR-JSON version 1.0.4
Height
5'4"
Personal Information
- Age: 29 years old
- Religion: Roman Catholic
- Date of Birth: 07/05/89
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Place Of Birth
Hagonoy, Bulacan
Weight
108 lbs.
References
- Gil Montano, District Account Manager, Bell Kenz Pharma, Inc
- Roi Nino Rivera, Fire Officer III, Bureau of Fire Proection
- Loida O. Crespo RN, MSN, MAEd., Associate Dean, Bulacan State University, College of Nursing
Training
PHAR-MASAYA: A Lecture on Emergency Drugs, Bulacan State University Hostel, City of Malolos, Bulacan - December 2007 Seminar on Nursing research, DJ Paradise Resort Convention, City of Malolos, Bulacan - December 2008 NaiCP MO NA BA: Making NCP as Easy as ABC, Bulacan State University Hostel, City of Malolos, Bulacan - February 2009 RED CROSS : Basic Life Support Training, Red Cross Headquarters Bulacan Chapter, Capitol Compound, City of Malolos, Bulacan - August 2009 SAKUNARS: Seminar on Emergency Nursing Management, Bulacan State University Hostel, City of Malolos, Bulacan - February 2010 NR to RN: Seminar on Nursing Research, Hiyas Convention Center, Capitol Compound, City of Malolos, Bulacan – February 2010
Languages
English
Professional Working
Timeline
Customer Service Representative
Accenture
09.2019 - 04.2020
Account Officer
Bell-Kenz Pharma, Inc.
05.2016 - 04.2019
Customer Service Associate/ Bank Teller
Bank of the Philippine Islands
11.2013 - 03.2015
Customer Service Representative
Convergys
10.2012 - 02.2013
Staff Nurse
Commonwealth Hospital and Medical Center
09.2011 - 09.2012
Info/Admitting Staff
Commonwealth Hospital and Medical Center
06.2011 - 09.2011
Volunteer
MATEO-MABBORANG GENERAL HOSPITAL
03.2011 - 06.2011
Promo Associate
Mirof
09.2010 - 02.2011
Bachelor of Science in Nursing, Tertiary -
Bulacan State University
Secondary -
Saint Anne’s Catholic High School
Primary -
Immaculate Conception School of Malolos
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