Shaira Ricasio
Ottawa,Canada
Summary
Experienced leadership that drives team performance through effective motivation and strategic planning. Skilled in implementing initiatives that enhance team performance, productivity, and collaboration in fast-paced environments. Experience cultivating a positive work culture, assuring continuous progress, and generating effective results. Passionate about leveraging critical thinking and problem-solving skills to navigate challenges. Eager to transition into a new profession, contributing to a dynamic, team-oriented setting with a focus on innovation and excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
HLS Linen Services
11.2022 - 12.2024
- Supervise daily operations to ensure smooth workflow and efficiency.
- Monitor team performance and ensure adherence to safety policies.
- Oversee the handling and processing of linens, including bedsheets, pillowcases, and flannels, for both healthcare and hospitality sectors.
- Operate and maintain ironer machinery for folding linens.
- Set performance expectations for the team and track progress toward goals.
Customer Service Representative
Buchanan Technology
09.2021 - 10.2021
- Handled inbound calls for PVBL/PVIL, assisting with vaccine certification setup and providing customer information.
- Managed customer queries, ensuring clear communication and efficient service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cook
Jamie’s Restaurant
01.2019 - 03.2020
- Worked in both Anti/Prep and Pizza Stations, contributing to high-volume meal preparation
- Collaborated with a team of chefs to maintain a high level of service during peak hours and ensure guest satisfaction
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Team Member
Tim Horton
07.2017 - 11.2019
- Delivered positive and friendly customer service while preparing food and beverages
- Addressed customer complaints professionally and resolved issues, ensuring a positive guest experience
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Team Member
Tim Horton
10.2016 - 04.2017
- Managed the food station, focusing on food safety and allergen control to ensure a safe customer experiences
- Developed strong cooperative relationships with coworkers and managers.
Education
College Administration - Business Administration- Online
Currently Enrolled
Management Diploma - Culinary
05.2019
Relevant Coursework: Café Production, Fundamentals of Butchery, Marketing, Business Entrepreneurship, Menu Management, Culinary Essentials, Nutrition Foundations, Menu Cost Analysis, Purchasing & Cost Control
High School Diploma - undefined
06.2016
Skills
- Software Proficiency: Microsoft Office, Excel, Adobe Photoshop, Adobe After Effects
- Key Strengths: Highly organized, goal-oriented, punctual, respectful, attention to detail, Staff training, team motivation, and collaboration
- Multitasking & Efficiency: Able to manage multiple tasks simultaneously while driving workplace efficiencies
- Customer Service: Ensuring positive guest interactions and providing exceptional service
Certification
- Emergency First Aid/CPR Level C September 2017
- Food Safety Certification January 2018
- Smart Serve April 2018
- WHMIS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader - HLS Linen Services
11.2022 - 12.2024
Customer Service Representative - Buchanan Technology
09.2021 - 10.2021
Cook - Jamie’s Restaurant
01.2019 - 03.2020
Team Member - Tim Horton
07.2017 - 11.2019
Team Member - Tim Horton
10.2016 - 04.2017
George Brown College – St. James Campus - Management Diploma, Culinary
Forest Hill Collegiate Institute - High School Diploma,
Algonquin - College Administration, Business Administration- Online
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