Shaira Mae Abdulcader
San Jose
Summary
Dynamic Sales and Marketing Representative with a proven track record at Jeju Air, excelling in customer relationship management and upselling strategies. Adept at developing impactful marketing campaigns and conducting market research, I consistently drive brand visibility and enhance customer engagement, achieving sales targets through effective communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Representative
Jeju Air
Metro Manila
09.2019 - 12.2025
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Managed client relationships through effective communication and personalized support.
- Collaborated with sales team to identify new business opportunities and target markets.
- Conducted market research to analyze trends and customer preferences for product improvement.
- Organized promotional events to attract potential clients and increase product awareness.
- Implemented social media campaigns to boost online presence and drive traffic.
- Responded promptly to customer inquiries regarding products or services.
- Generated leads through cold-calling, networking events, and digital campaigns.
Customer Service Representative
Teletech Company - Telstra, Doordash and Lemonade.
Metro Manila
12.2020 - 02.2024
- Answered customer inquiries via phone, email, and in-person, providing accurate information and resolving concerns.
- Assisted clients in selecting products/services that best fit their needs, leading to repeat business and stronger customer relationships.
- Processed orders, returns, and exchanges efficiently while maintaining company policies.
- Handled complaints and escalations with professionalism to ensure customer satisfaction.
- Met and exceeded sales targets by upselling and cross-selling products.
- Maintained accurate customer records and updated databases.
- Trained and mentored new team members on company procedures and customer service standards.
Education
Bachelor of Science - International Tourism And Travel Management
Lyceum of The Philippines University
Cavite, Philippines.07.2019
Skills
- Verbal and written communication
- Active listening
- Empathy
- Conflict resolution
- Problem solving
- Customer relationship management
- Upselling and cross-selling
- Sales target achievement
- Product knowledge presentation
- Negotiation skills
- Microsoft Office proficiency
- Order processing and documentation
- Time management
- Multitasking abilities
- Adaptability and flexibility
- Team collaboration
- Leadership potential
- Attention to detail
- Organizational skills
- Professional work ethic
Skills
Strong verbal and written communication, Active listening & empathy, Conflict resolution and problem-solving, Building and maintaining customer relationships, Upselling and cross-selling techniques, Meeting and exceeding sales targets, Product knowledge presentation, Negotiation and persuasion, Proficient in Microsoft Office, Experience with CRM software, Order processing and documentation, Time management and multitasking, Flexible and quick to adapt, Team player with leadership potential, Detail-oriented and organized, Positive and professional work ethic
Timeline
Customer Service Representative
Teletech Company - Telstra, Doordash and Lemonade.
12.2020 - 02.2024
Sales and Marketing Representative
Jeju Air
09.2019 - 12.2025
Bachelor of Science - International Tourism And Travel Management
Lyceum of The Philippines University