Shaira Kaur
Mississauga,ON
Summary
Dedicated Professional experienced in balancing team performance with customer service targets and business objectives. Achieved productivity maximization and optimized procedures through effective collaboration with employees. Demonstrated decisive leadership with strong planning and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Boston Pizza
Mississauga, Ontario
06.2025 - Current
- Trained and supervised staff to maintain high service standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed daily restaurant operations and ensured smooth service flow.
- Resolved customer complaints effectively to ensure satisfaction.
Server/Bartender
Boston Pizza
Surrey, British Columbia
01.2024 - 05.2025
- Demonstrated strong multitasking skills by managing 10+ tables simultaneously without compromising service quality.
- Served food and bartended beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle highest level of customer satisfaction during dining experience.
- Collaborated with team members during busy shifts for efficient workflow with minimal mistakes.
- Followed health safety guidelines when preparing and serving food products.
Supervisor
Marble Slab Creamery
11.2022 - 03.2023
- Managed inventory and ensured stock levels met operational needs.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Supervised daily operations of ice cream production and customer service.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Server/Bartender
Tasty Indian Bistro
Surrey, British Columbia
02.2022 - 10.2022
- Served food and beverages promptly, prioritizing customer needs and enhancing dining experience.
- Took orders from customers accurately and in a timely manner.
- Shared menu item knowledge, guiding customers to make informed choices based on taste and preference.
- Maintained in-depth menu knowledge to effectively address inquiries about sourcing, ingredients, and cooking methods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
Associate of Arts - Hospitality
Canadian College
13402 104 Ave, Surrey BC V3T 1V01-2023
Skills
- Operations management
- Financial oversight
- Logistics management
- Inventory control
- Quality assurance
- Regulatory compliance
- Point of sale operation
- Exceptional customer service
- Guest relations management
- Guest engagement
- Problem solving
- Task prioritization
- Team collaboration
- Health safety protocols
- Strong work ethic
Languages
- English
- Punjabi
- Hindi
Languages
English
Professional
Hindi
Professional
Certification
- Smart Serve
- Food Handlers
- First Aid
Timeline
Manager
Boston Pizza
06.2025 - Current
Server/Bartender
Boston Pizza
01.2024 - 05.2025
Supervisor
Marble Slab Creamery
11.2022 - 03.2023
Server/Bartender
Tasty Indian Bistro
02.2022 - 10.2022
Associate of Arts - Hospitality
Canadian College