Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shaira Delos Reyes

Hostess
Calgary,AB

Summary

Interesting Hostess with 4 years of experience. Expert in casual restaurant functionality with distinct history of handling high-volumes of customers with excellent and reliable service. Skilled at [Skill] with training in [Type] technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
2
2
year of post-secondary education

Work History

Science Guide/Hostess/Barista/Event Coordinator

Telus Spark Science Centre
Calgary, AB
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service..
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed physical inventory counts each month.
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
  • Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
  • Coordinated refreshments and food for indoor and special location parties.

General Help

Compass Group of Canada
Calgary , AB
01.2023 - Current
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.

Food Service Counter Attendant

Jugo Juice - Northill Mall
Calgary, AB
06.2021 - Current
  • Created quality beverages for customers following recipes and presentation standards.
  • Operated POS system for quick order entry and cash drawer accuracy.
  • Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
  • Explained product details to share ingredients, allergens or preparation methods.
  • Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.

Small Business Owner

Self-employed
Calgary, AB
06.2021 - Current
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Devised processes to boost long-term business success and increase profit levels.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Promoted business via social media to generate leads and maximize brand identity.

Education

Bachelor of Arts - Accounting And Finance

UNIVERSITY OF CALGARY
2500 University Dr NW, Calgary, Alberta T2N 1N4 Ca
09.2021 - Current

Skills

To-go order preparation

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Accomplishments

School Campus President (2016-2017)

· Providing effective leadership and support for the academic program that was compatible with the school’s mission.

· Developing a competent organization to ensure effective and efficient management of the university.

Contests and Seminars (2011-2017)

· Leadership Training Seminar

· Journalism Training and Workshop

· MTAP (Mathematics Teachers Association of the Philippines) competition

· Science Quiz Bee Competition

· Journalism- Editorial Writing Competition

· Journalism- Broadcasting Competition

· Journalism - Editorial Photography Competition

Awards and Certificates

· Google Analytics Certificate

· Campus Leadership Award

· Gerry Roxas Leadership Award

· Consistent Gold Card Awardee

· Best in Applied Research 2018


Timeline

General Help

Compass Group of Canada
01.2023 - Current

Bachelor of Arts - Accounting And Finance

UNIVERSITY OF CALGARY
09.2021 - Current

Food Service Counter Attendant

Jugo Juice - Northill Mall
06.2021 - Current

Small Business Owner

Self-employed
06.2021 - Current

Science Guide/Hostess/Barista/Event Coordinator

Telus Spark Science Centre

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