Shaira Alvarez
San Pablo
Summary
Personable customer service associate dedicated to providing the highest level of customer service. Outgoing and efficient with capacity to multitask. Over 5 years of customer service experience.
Overview
13
13
years of professional experience
Work History
Pacient care coordinator
Western Dental & Orthodontics
Emeryville
10.2023 - Current
- Coordinated patient appointments and optimized scheduling for dental services to enhance patient access.
- Communicated effectively with patients regarding treatment plans and procedures.
- Guided patients in completing insurance forms and financial agreements, ensuring clarity and understanding.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Completed and submitted all necessary documentation accurately and on time to support seamless patient care.
Customer Service
Novas Bio Inc
Union City
04.2022 - 09.2023
- Delivered exceptional service by actively listening to customer concerns and providing accurate responses
- Answer customer calls promptly to avoid long wait times on hold
- Maintained professionalism and composure with personnel during high-stress situations to ensure effective communication
- Schedule appointments with new and existing customers
- Performed data entry, received orders and shipped out orders in a timely matter
- Coordinated logistics to guarantee on-time arrival of goods
- Handled all international and domestic shipments
- Applied payments to orders
- Managed accounting tasks for novas, ensuring accurate financial records.
Manager
Target-Starbucks
Alameda
03.2018 - 04.2022
- Managed staff schedules to ensure adequate coverage and operational efficiency
- Oversaw online orders, claims, and returns to maintain customer satisfaction
- Recruited and trained team members in customer service procedures to enhance service quality
- Integrated new products and techniques into business operations to enhance offerings
- Managed incoming and outgoing shipments to ensure timely delivery
- Facilitated meetings to identify and implement improvements in company delivery systems
Customer Service / Marketing Associates
Acme Furniture
Hayward
09.2015 - 03.2018
- Implemented marketing strategies resulting in 12% customer base growth
- Provided telephone marketing and sales support to enhance customer engagement
- Maintained accurate financial records for effective budgeting and reporting
- Coordinated day-to-day calendar for timely company deliveries
- Assisted executives with additional projects.
- Arranged appointment with sales representatives
- Performed data entry, received orders and shipped out orders in timely manner
Cashier/Barista
Mulberry’s Market
Oakland
01.2013 - 09.2015
- Managed morning rush of numerous customers, ensuring prompt service and satisfaction
- Weighed and packed coffee for machine use, contributing to consistent beverage quality
- Maintained clean and orderly workspace, supporting efficient operations
- Maintained business success through correctly following all health, safety and sanitation guidelines
- Executed opening and closing procedures for registers to ensure accurate cash handling.
Education
High School Diploma -
Fruitvale Academy
Oakland, CA06.2013
Skills
- Scheduling patients
- Insurance claims
- Coordination of appointments
- Record management
- Accurate data entry
- Patient engagement
- Customer service
- Time management
- Detail orientation
- Adaptability
- Multi-tasking
- Bilingual
- Communication skills
- Organized
- Outgoing personality
Languages
Spanish
Professional
References
References available upon request.
Timeline
Pacient care coordinator
Western Dental & Orthodontics
10.2023 - Current
Customer Service
Novas Bio Inc
04.2022 - 09.2023
Manager
Target-Starbucks
03.2018 - 04.2022
Customer Service / Marketing Associates
Acme Furniture
09.2015 - 03.2018
Cashier/Barista
Mulberry’s Market
01.2013 - 09.2015
High School Diploma -
Fruitvale Academy