Shaira Abdulcader
San Jose
Summary
Dynamic Assisted Living Facility Manager with a proven track record at Ladwig LLC, excelling in budget management and team leadership. Adept at ensuring compliance and safety while fostering a compassionate environment. Strong interpersonal skills enhance communication with families and healthcare providers, driving quality care and operational excellence.
Overview
7
7
years of professional experience
Work History
Assisted Living Facility Manager
Ladwig LLC
03.2023 - Current
- Ensure residents receive safe, quality, and compassionate care
- Supervise, train, and schedule staff
- Maintain state compliance, licensing, and inspection readiness
- Oversee daily facility operations and safety
- Manage documentation, admissions, and incident reports
- Communicate with residents’ families and healthcare providers
- Handle budgets, billing, and administrative tasks
- Lead staff and promote a respectful, professional environment
Customer Service Representative
Telstra Corporation
01.2019 - 02.2023
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers in navigating telecommunications products and services, enhancing overall user experience.
- Resolved customer inquiries efficiently, ensuring timely support and satisfaction.
- Collaborated with teams to streamline processes, improving response times for customer requests.
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University
Philippines06.2018
Skills
- Building maintenance
- Budgeting and financial management
- Building inspections
- Asset management
- Schedule management
- Emergency preparedness
- Team direction
- Energy management
- Decision-making
- Organizational skills
- Project management
- Interpersonal communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Safety protocols
- Self motivation
- Work order management
- Interpersonal skills
- Goal setting
- Professionalism
- Quality control
Timeline
Assisted Living Facility Manager
Ladwig LLC
03.2023 - Current
Customer Service Representative
Telstra Corporation
01.2019 - 02.2023
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University