Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

SHAINA SIBY

Mississauga,ON

Summary

Motivated and detail-oriented individual with strong organizational, communication, and customer service skills. Proficient in Microsoft Office, quick to learn new systems, and eager to grow in the insurance industry. Committed to obtaining RIBO licensing and providing excellent client support in a team-oriented environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Logistics Coordinator and Inventory Control

VPS HR Solutions
Guelph
09.2023 - Current
  • Track Inventory Movement: Maintain accurate records of all items stored in the warehouse. Ensure that every product is correctly cataloged and placed in its designated location to facilitate proper nesting.
  • Replenishment and Stock Rotation: Regularly monitor stock levels and ensure that items are moved or nested based on inventory turnover rates, ensuring that slow-moving goods are properly stored to prevent congestion.
  • Stock Audits: Conduct regular stock audits and cycle counts to verify inventory accuracy and ensure that products are stored as per the nesting strategy. Address any discrepancies quickly.
  • Barcode Scanning: Use barcode scanners or RFID technology to track the movement of products into and out of storage areas, ensuring that nesting and inventory locations are always updated in real-time.
  • Coordinate Inbound and Outbound Shipments: Oversee the efficient movement of products into and out of the warehouse, ensuring that nesting and storage practices align with logistics and shipping schedules.
  • Shipping Optimization: Ensure that items are nested for efficient picking and that packaging materials are properly selected to reduce waste and shipping costs.
  • Track Shipments: Keep records of inbound and outbound shipments, ensuring that products are properly nested before shipment and that the correct quantities are sent out.

Technical Support Engineer/IT Support Technician

Mariapps Marine Solutions
Kochi, India
03.2020 - 03.2022
  • Continuously delivering excellent customer service.
  • Provided technical support for hardware, software, and network issues for end-users.
  • Diagnosed and resolved technical issues on desktops, laptops, and mobile devices.
  • Assisted with software deployment.
  • Guiding customers to the right path and checking the queries raised.
  • Attending customer calls specific to the department and resolving issues over the phone.
  • Helping customers find solutions to their problems.
  • Maintain a detailed record of inventory.
  • Ticket handling in ZOHO.
  • Familiarization with PAL V4 & V3.
  • Handles tickets and resolved issues for many clients.
  • Assisted QA team on testing the accounts module as part of a project.
  • Handled major 4 modules of the company.
  • Captured and tracked action items in meetings, ensuring accountability, clear ownership, and timely completion of tasks.
  • Compiled and shared concise meeting minutes, summarizing key discussions, action items, and decisions to ensure team alignment.
  • Recorded and distributed comprehensive minutes of meetings, capturing discussions, decisions, and follow-ups to enhance communication and accountability.

Monitoring and Automation Support

Nielsen
Kochi, India
09.2019 - 12.2019
  • Learn database management software and Python basics.
  • Attend customer queries over the phone regarding software projects.
  • Continuous monitoring of systems, software and hardware.
  • Worked on client issues without disturbing their workflow.
  • Direct interaction with sensitive clients.
  • Routinely monitor daily job runs in Redwood job scheduler.
  • Notify next level support in case of longer than planned runtimes or job run failures.

Education

Post Graduate Degree - Applied Network Infrastructure And System Administration

Conestoga College
Doon Valley
08.2023

Bachelor of Technology - Computer Science

APJ Abdul Kalam Technological University
Trivandrum
08.2019

Skills

  • Business intelligence and data management
  • Integration of systems
  • Optimized workflows
  • Cybersecurity measures and data protection
  • Risk analysis
  • Effective communication skills
  • Team collaboration
  • Time management and organization skills
  • Detail-oriented approach to tasks
  • Customer relations and stakeholder engagement
  • CRM tools (Salesforce, HubSpot, Microsoft Dynamics)
  • Familiarity with operating systems (Windows, Linux, MacOS)
  • Proficient in Microsoft Office Suite and Google Workspace applications
  • Visio proficiency for diagramming solutions
  • Sales performance enhancement strategies
  • Dedication to continuous learning
  • Technical Support & Troubleshooting: Windows, macOS, Linux ServiceNow Zoho Desk
    ● Database & BI Tools: SQL, MySQL, PostgreSQL, MongoDB Power BI Tableau
    ● Cloud & Networking: Microsoft Azure, Google Cloud TCP/IP, DNS, VPN
    ● Programming & Automation: Python Scripting System Monitoring
    ● Project Tools: Jira, Trello, Asana Agile & Scrum methodologies
    ● Customer Engagement: CRM platforms (Salesforce, Microsoft Dynamics) Stakeholder collaboration

Certification

  • Agile Testing, 07/2024
  • Network and Network Security, 06/2024
  • Foundations of Cyber Security, 06/2024
  • Introduction to Artificial Intelligence And Machine Learning, 05/2016

References

References available upon request.

Timeline

Logistics Coordinator and Inventory Control

VPS HR Solutions
09.2023 - Current

Technical Support Engineer/IT Support Technician

Mariapps Marine Solutions
03.2020 - 03.2022

Monitoring and Automation Support

Nielsen
09.2019 - 12.2019

Post Graduate Degree - Applied Network Infrastructure And System Administration

Conestoga College

Bachelor of Technology - Computer Science

APJ Abdul Kalam Technological University

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SHAINA SIBY