Shaina Mae Fernandez
MISSISSAUGA,ON
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
5
5
years of professional experience
Work History
Alarm Monitoring Operator
Securitas Technology Canada Corporation
MISSISSAUGA, ON
09.2025 - Current
- Monitored security feeds for potential threats and suspicious activities.
- Responded promptly to alarms and incidents from various systems.
- Documented security events and actions taken in incident reports.
Call Center Representative
The Monitoring Center
Oakville, Ontario
05.2024 - 07.2025
- Handled inbound customer inquiries with professionalism and empathy.
- Resolved customer issues using company-specific software and resources.
- Documented customer interactions accurately in the database system.
Supervisor
Tim Hortons
MISSISSAUGA, ON
06.2023 - 11.2024
- Supervised daily operations and maintained high service standards for customers.
- Trained and mentored team members in food preparation and customer service techniques.
- Managed inventory control and ensured timely restocking of supplies.
Team Member
Tim Hortons
MISSISSAUGA, ON
12.2020 - 06.2022
- Prepared and served food and beverages according to standard recipes.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted customers with their orders and addressed inquiries promptly.
- Collaborated with team members to ensure smooth service flow during peak hours.
Education
Some College (No Degree) - Flight Services
Seneca College of Applied Arts And Technology
North YorkSkills
- Customer relationship management
- Problem solving
- Time management
- Product knowledge
- Team collaboration
Timeline
Alarm Monitoring Operator
Securitas Technology Canada Corporation
09.2025 - Current
Call Center Representative
The Monitoring Center
05.2024 - 07.2025
Supervisor
Tim Hortons
06.2023 - 11.2024
Team Member
Tim Hortons
12.2020 - 06.2022
Some College (No Degree) - Flight Services
Seneca College of Applied Arts And Technology