SHAINA SINGH GULATI
Sault Ste Marie
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Tenant Assistant Program Representative
Ontario Aborignal Housing Services
2023 - Current
- Reaching out to tenants and provide them awareness and coordinate in implementing energy and maintenance initiatives.
- Coordinate with team in developing short and long term strategies for tenants through seeking utility relief programs.
- Maintain database on unit upgrades and tenant testimonials to be utilized for Energy Program measurables.
- Assist in preparation of Monthly reporting requirements and collecting data in relation to OAHS Energy plan.
- Communication of new services through tenant notices/package,newsletters,website and referrals.
- Coordinate with third party vendors and implement Energy efficiency upgrades in OAHS properties accross Ontario.
Billet yard Coordinator
Ivaco Rolling Mills
01.2021 - 01.2022
- Entering the bills and receiving of billets in the system from different suppliers according to their grades, billet length and Supplier code.
- Scheduling the orders as per Rolling Schedule, issuing the billet orders to the billet yard lead hands.
- Planning as per the billet requirement forecast and ensuring billets received from different suppliers are placed in the bins as per Rolling Schedule.
- Updating the supplier lists on daily basis to ensure billets need to be placed inside or outside the yard as per the forecast.
- Coordinating with sales team to ensure priority orders are executed in timely manner.
- Regular follow up with Shift Coordinators and Production Manager to adjust the sequence of rolling sizes to minimize the time between size changes and improve productivity.
- Updating conditioning list so heats can be sent for inspection on timely basis.
- Updating the system on the regular basis to ensure all the location changes of the billets in the billet yard show in the system.
- Annual inventory of billets to check the actual stock and compare with the system.
- Sending waivers for off spec billets to quality assurance department for customer approval to ensure optimum utilization of available inventory.
Cashier
Walmart
01.2016 - 01.2021
- Greeting customers & helping them by processing bill and checkout.
- Responsible for scanning, bagging the items & accepting payments at Cash Service desk.
- Ensuring work area is clean, organized & safe for the customer.
- Promoting & selling Walmart Master Credit card.
Customer Service Associate
Sears
01.2015 - 01.2016
- Responsible for billing & accepting payments at Customer Service desk.
- Responsible for opening & closing of Cash Register.
- Handling Customer queries related to returns & exchange.
Teacher-Grade 6
Fountainhead School
01.2013 - 01.2015
- Identified students need, developed learning engagements and helped them in achieving their goals.
- Taught Social Science, Science, Math, and English language subjects and prepared students for Primary year exhibition.
- Organized meeting with parents, discussed term curriculum, activities, face to face interaction, and discussions on students’ performance and areas of improvement.
Office Assistant
Essar Steel limited -IT Dept.
01.2010 - 01.2011
- Making lists of open and closed tickets in SAP and generating report for analysis in excel sheet on daily basis.
- Following up with SAP Consultants on the status of open tickets and provide feedback to the respective managers.
- Making reports and presentation for comparison and analysis of tickets resolved by SAP Consultants on weekly, monthly, and yearly basis.
Customer Service Officer
ICICI Bank ltd
01.2006 - 01.2010
- Created a delightful customer experience by greeting customers and engaging them in sales & service.
- Giving presentation on different banking financial products to the customers and team members.
- Following up with potential customers on phone or email and help them achieve their financial goals.
- Ensured necessary due diligence to support the accuracy of all customer transactions.
- Contributed to timely and accurate completion of branch administration work.
Education
Master of Business Administration - Finance & Marketing
Punjab Technical University
India01-2006
Bachelors - Commerce With Computer Application
Kurukshetra University
India01-2004
Skills
- Communication: Good written and verbal communication skills via email, phone and in person
- Time management: Ability to organize and plan efficiently to keep track of timelines, meeting all deadlines
- Attention to detail: Strong attention to detail, highly organized and careful
- Technology: Good experience with computers, phones and a variety of office equipment including Microsoft programs and Google documents
Languages
English
Full Professional
Timeline
Billet yard Coordinator
Ivaco Rolling Mills
01.2021 - 01.2022
Cashier
Walmart
01.2016 - 01.2021
Customer Service Associate
Sears
01.2015 - 01.2016
Teacher-Grade 6
Fountainhead School
01.2013 - 01.2015
Office Assistant
Essar Steel limited -IT Dept.
01.2010 - 01.2011
Customer Service Officer
ICICI Bank ltd
01.2006 - 01.2010
Tenant Assistant Program Representative
Ontario Aborignal Housing Services
2023 - Current
Master of Business Administration - Finance & Marketing
Punjab Technical University
Bachelors - Commerce With Computer Application
Kurukshetra University
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