Shaina Lloyd

On the surface; I managed reservation systems ensuring accuracy and efficiency in bookings and ensured the cleanliness and safety of each room was prioritized, putting down rooms where I saw necessary in addition to other usual hotel service tasks (i.e. managing housekeeping, billing, inventory, laundry etc.)

On a deeper level I was involved in frontline human services; supported and engaged with diverse guests, including individuals experiences homelessness, substance use challenges, and financial hardship, with professionalism and compassion.

Deescalated conflicts and responded calmly in high stress situations, maintaining safety and dignity of all parties.

Honed strong interpersonal and communication skills by managing sensitive conversations and building trust with individuals facing significant life challenges.

Balanced empathy with enforcing policies, ensuring both organizational standards and guest needs were met.

Addressed guest needs and concerns with urgency, ensuring individuals felt heard, supported, and respected.

Developed positive working relationships with police and emergency responders to support crisis de-escalation and safe outcomes for all parties

• On-call 24/7, including during vacation time
• Acted as the only on-site staff member available to address time-sensitive matters
• Communicated with 200 tenants and other vendors, building rapport and long-term relationships while managing a wide variety of concerns on the condominium complex.
• Kept a close eye on construction concerns, safety hazards, cleanliness and sanitation of shared spaces; reporting areas of concern to appropriate vendors or organizations when necessary.
• Worked closely with police departments to admonish and prosecute for trespassing and committing crimes on the property; submitting video footage for evidence.
• Learned how to take on various projects to save homeowners association the costs of hiring a separate contractor (i.e. painting fire lanes by hand with approved paint, installing concrete tables and benches, taking furniture to landfill regularly)

• Gained helpful experience completing tasks in the kitchen, tending bar (beer and wine), serving many tables, and taking phone orders.
• Creatively organized and prepared stock for the store floor, replenished merchandise, created beautiful displays, and curated clothing for ease of shopping.
• Utilized active listening and problem-solving skills to accurately identify customer needs and provide appropriate solutions, resulting in high customer retention rates.
• Interacted with customers over the phone, email, and in-person to address inquiries, resolve issues, and provide product information.
• Demonstrated proficient knowledge of products and services to effectively assist customers and drive sales.