SHAINA DHAND
North Saanich,BC
Summary
Organized and motivated professional with strong time management and organizational skills. Experienced in customer-oriented sales, building relationships, and driving profit growth. Proven ability to expand networks, introduce products effectively, and identify customer needs to provide tailored solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
PUROLATOR
Sidney, BC
10.2024 - Current
- Developed key customer relationships to increase sales.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Identified opportunities for cross-selling additional products and services.
- Maintained accurate records of all sales and prospecting activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
warehouse associate
Amazon
01.2023 - 09.2024
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Collaborated with team members to complete tasks efficiently and accurately.
- Handled hazardous materials safely following prescribed regulations.
- Used pallet jacks to move items to and from warehouse locations.
warehouse associate
Lululemon
08.2022 - 12.2022
- Worked as sorter, making sure all the packages are delivered to right address
- Picking of items from within the aisles and placing in the correct order
Team Leader
GFL environmental
Van
08.2021 - 05.2022
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Delegated daily tasks to team members to optimize group productivity
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues
- Created and distributed monthly, quarterly and annual reports to management regarding performance
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Ramp Operator
Cargo jet
12.2020 - 12.2021
- Managed mechanical, cabin and cargo services for inbound and outbound flights
- Communicated via headset radio with ground crew, flight crew and tow person about tamp operations and flight requirements
- Coordinated day-to-day schedules, tasks and positions for ground crew.
Customer Service Representative
Safeway
09.2019 - 11.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Developed strong customer relationships to encourage repeat business
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Education
BBA - Marketing Management
Langara College
Vancouver, BC11.2020
Skills
- Multitasking and prioritization
- Delivery coordination
- Attention to detail
- Inventory management
- Customer and visitor relations
- Reliability and punctuality
- Serve customers
Certification
- First Aid Level 1
- Forklift Operator
- Joint Health and Safety Committee
Languages
- English, Native or Bilingual
- Hindi, Native or Bilingual
- Punjabi, Native or Bilingual
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Professional
References
References available upon request.
Timeline
Sales Representative
PUROLATOR
10.2024 - Current
warehouse associate
Amazon
01.2023 - 09.2024
warehouse associate
Lululemon
08.2022 - 12.2022
Team Leader
GFL environmental
08.2021 - 05.2022
Ramp Operator
Cargo jet
12.2020 - 12.2021
Customer Service Representative
Safeway
09.2019 - 11.2020
BBA - Marketing Management
Langara College
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