Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shaina Buffington

Santa Rosa

Summary

I am a confident, driven, persistent saleswoman with a positive and proactive mindset. I establish strong relationships with my clients/accounts through integrity, enthusiasm, and remarkable customer service. I have 20+ years of experience in the sales industry, which will benefit me in effectively selling and expanding your client base. I will aim high to leverage my skills to successfully fill the Mid-Market Account Executive Role.

Overview

24
24
years of professional experience

Work History

Senior Account Executive

Comcast Business
09.2022 - Current
  • Utilized Salesforce and SalesLoft tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Fostering a positive work environment and encouraging professional growth.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
  • Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
  • Cold called prospects to explain partnership benefits, representing company values.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
  • Networked at events and prospected for new customers with diverse strategies.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Streamlined internal processes to increase efficiency within the sales department, leading to quicker response times for client inquiries.
  • Motivated team members to meet and exceed sales targets.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to team objectives in fast-paced environment.
  • Worked Closely with the local Xfinity store. Creating Incentives for leads. And converting most of their leads from Xfinity to Comcast Business customers.

Regional Sales Account Executive

GROW STRONG INDUSTRIES
05.2020 - 09.2022
  • Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
  • Top sales associate for 1 year and continue to hold this title.
  • Cultivated strategic client relationships to support business goals, growth strategies and profit drivers.
  • Remarkable customer service.
  • Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact.
  • Coordinated successful account management efforts with front-line team members.
  • Developed on-point solutions and expedited resolutions for customers' problems and complaints.
  • Integrated new offerings and eliminated underperforming products to keep line agile in face of changing account needs and market trends.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend best products and services.
  • Scheduled and attended 50+ tasks a day.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Surpassed annual quota by 100%.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Increased profitability and revenue by growing my territory 400% in 1 year by driving new account acquisition and building strong relationships with seasoned account.
  • CRM

Progect Administrator

NORDBY SIGNATURE HOMES , SANTA ROSA
04.2019 - 09.2019
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Identified needs of customers promptly and efficiently.
  • Improved office organization by developing filing system and customer database protocols.
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Created and updated excel spreadsheets detailing latest information regarding different projects.

Insurance Account Representative

NIMA RAD STATE FARM INSURANCE
08.2018 - 03.2019
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after sales to assess quality service and customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Demonstrated product features to align with customer needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Used CRM database to track referral and appointment data.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Helped customers find specific products, answered questions and offered product advice.
  • Stayed up to date on company products and services to support sales objectives.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Continuously met sales goals via strategic prospecting.
  • Built and maintained relationships with peers and upper management to drive team success.

Insurance Account Representative

CHRISTINE CLINE, ROSA
02.2015 - 08.2018
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Verified details with policyholders and requested additional information.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Insurance account Representative

KATIE CHASE STATE FARM INSURANCE
05.2013 - 01.2015
  • Assisted in launching new agency.
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Verified details with policyholders and requested additional information.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Achieved repeat business and referrals through personalized services.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Strengthened traceability by developing organization systems for keeping records, reports and agendas.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Senior Stylist, Trainer & Leader

STELLA & DOT, ROSA
07.2012 - 05.2013
  • Empowered team to exceed sales quotas through regular training, effective coaching and close mentoring.
  • Engaged customers with in-person and remote demonstrations of available products.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Cross-trained on different positions to best support team during peak periods.
  • Built my team and became #1 Sales leader in Sonoma County

Account Executive

FULL SPECTRUM LENDING , SANTA ROSA
01.2001 - 06.2004
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Built referral business by meeting with local financial planning, home builders and real estate professionals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Resolved file problems, bottlenecks and qualified issues throughout underwriting process.

Education

High School Diploma -

PINER HIGH SCHOOL
SANTA ROSA, CA
06.1978

Skills

  • Strategic planning
  • Outside sales
  • B2B sales
  • Account management
  • Inbound/outbound sales
  • Negotiaion
  • CRM
  • Salesforce
  • Experience in leadership
  • Brand development and marketing
  • Sales transaction processing
  • Remarkable customer care
  • Meeting and exceeding sales goals
  • Sales initiatives
  • Tactful conflict resolution
  • Merchandise displays
  • Effective customer upselling
  • Team member motivation
  • Troubleshooting
  • Active listening
  • Communication

References

Upon request

Timeline

Senior Account Executive

Comcast Business
09.2022 - Current

Regional Sales Account Executive

GROW STRONG INDUSTRIES
05.2020 - 09.2022

Progect Administrator

NORDBY SIGNATURE HOMES , SANTA ROSA
04.2019 - 09.2019

Insurance Account Representative

NIMA RAD STATE FARM INSURANCE
08.2018 - 03.2019

Insurance Account Representative

CHRISTINE CLINE, ROSA
02.2015 - 08.2018

Insurance account Representative

KATIE CHASE STATE FARM INSURANCE
05.2013 - 01.2015

Senior Stylist, Trainer & Leader

STELLA & DOT, ROSA
07.2012 - 05.2013

Account Executive

FULL SPECTRUM LENDING , SANTA ROSA
01.2001 - 06.2004

High School Diploma -

PINER HIGH SCHOOL

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Shaina Buffington