Shaina
Toronto,Canada
Summary
Dedicated customer service professional with extensive knowledge and expertise in oral and written communication. Skilled in active listening and analytical problem-solving. Consistently enhances customer experiences by employing service-oriented behaviors and understanding their desires. Provides customized solutions, builds loyalty, and contributes to the success of the company through independent decision-making and sound judgment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Szechuan Express
01.2023 - Current
- Managed 50+customers in high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Responded to customer requests for products, services, and company information
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Processed customer service orders promptly to increase customer satisfaction
Customer Service Representative
Paragon Accounting and Tax Services
12.2023 - 05.2024
- Interacted with 50+ customers by phone, email, or in-person to provide information per day
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Maintained electronic and paper filing systems for easy retrieval of information
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions using systems
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks
- Expedited invoice processing by accurately reviewing client submissions, reconciling accounts payable discrepancies, and conducting timely payments
Education
Business Accounting Diploma -
Humber College of Institute And Learning
Toronto04.2024
Skills
- Collaborative and Team Player
- Excellent verbal and written communication
- Relationship building
- Multitasking and organization
- Computer proficiency
- Client relations
- Strong interpersonal skills
- Problem-solving
- Financial transactions
- Microsoft office expertise
Timeline
Customer Service Representative
Paragon Accounting and Tax Services
12.2023 - 05.2024
Customer Service Representative
Szechuan Express
01.2023 - Current
Business Accounting Diploma -
Humber College of Institute And Learning
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