Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaina

Toronto,Canada

Summary

Dedicated customer service professional with extensive knowledge and expertise in oral and written communication. Skilled in active listening and analytical problem-solving. Consistently enhances customer experiences by employing service-oriented behaviors and understanding their desires. Provides customized solutions, builds loyalty, and contributes to the success of the company through independent decision-making and sound judgment.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Szechuan Express
01.2023 - Current
  • Managed 50+customers in high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Responded to customer requests for products, services, and company information
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Processed customer service orders promptly to increase customer satisfaction

Customer Service Representative

Paragon Accounting and Tax Services
12.2023 - 05.2024
  • Interacted with 50+ customers by phone, email, or in-person to provide information per day
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
  • Maintained electronic and paper filing systems for easy retrieval of information
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions using systems
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks
  • Expedited invoice processing by accurately reviewing client submissions, reconciling accounts payable discrepancies, and conducting timely payments

Education

Business Accounting Diploma -

Humber College of Institute And Learning
Toronto
04.2024

Skills

  • Collaborative and Team Player
  • Excellent verbal and written communication
  • Relationship building
  • Multitasking and organization
  • Computer proficiency
  • Client relations
  • Strong interpersonal skills
  • Problem-solving
  • Financial transactions
  • Microsoft office expertise

Timeline

Customer Service Representative

Paragon Accounting and Tax Services
12.2023 - 05.2024

Customer Service Representative

Szechuan Express
01.2023 - Current

Business Accounting Diploma -

Humber College of Institute And Learning
Shaina