SHAIMA RAHMAN

• Providing a positive customer service experience with fair, friendly, and courteous service
• Registers sales on a cash register by scanning items, itemizing, and totaling customers' purchases
• Resolves customer issues and answers questions
• Keeping register area neat and stocked with essential supplies
• Answering inquiries by phone, handling concerns, complaints, or other issues
• Helping ensure customer satisfaction
• Promoting continued customer interest in the company’s products or services
• Handling rain checks, exchanges, and refunds
• Keeping register
• Rectifying any price discrepancies and resolving complaints from customers

 Processing RFIs and Submittals (Nautique, Lakefront Residence)
 Issuing Purchase Orders and updating Site Instructions (Nautique, Lakefront Residence)
 Updating shop drawings on Procore (Nautique, Lakefront Residence)
 Attend team meeting and meetings with trades and record minutes (Nautique, Lakefront Residence and Warranty, Station West)
 Continuously improve the customer service experience and processes to retain and maintain customer loyalty. (Warranty, Station West)
 Act as the first level of escalations, respond to and provide immediate resolution to homeowner concerns.
 Collect, review, and schedule 30-day and Year-End Warranty Service requests and oversee the timely completion of all deficiencies.
 Coordinate all deficiency repairs with trades and warranty team to ensure swift completion of outstanding items

• Identify students’ individual learning needs
• Assisting students with homework, projects, test preparation, papers, research and other academic tasks
• Preparing lessons, assigning and correcting homework; preparing and correcting tests
• Evaluating students' progress and discussing the results with students and/or their parents

• Providing excellent customer service: servicing customers, taking orders, receiving and processing customer payments
• Preparing orders correctly and efficiently as quickly as possible
• Complex multi-tasking during rush hours
• Cleaning and sanitising work areas, utensils and equipment
• Cleaning seating and service areas
• Ordering, receiving, and distributing stock supplies

• Prepared preliminary sketches, working drawings and detailed specifications for the architect
• Prepared contract drawings and specifications in conjunction with project team for delivery to client
• Working without detailed supervision, within defined standards and specifications
• Examined drawings for conformity and errors
• Wrote site survey report
• Wrote specifications and technical reports
• Prepare construction specifications, costs and material estimates
• Read and interpret blueprints