SHAIMA RAHMAN
Toronto
Summary
Detail-oriented Administrative professional with experience supporting project teams through scheduling, records management, customer service, and documentation control. Demonstrated ability to coordinate meetings, maintain confidential records, prepare reports, and respond to public inquiries in fast-paced environments. Proficient in Microsoft Word, Excel, Outlook, and Teams with strong organizational and multitasking skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Loblaws
Toronto, ON
02.2020 - Current
- Provided customer service in a high-volume retail environment, responding to inquiries and resolving complaints.
- Maintained accurate transaction records while balancing multiple tasks during peak periods.
- Supported new staff by guiding them during shadowing shifts and answering operational questions.
- Followed company procedures while handling confidential payment information.
Project Administration Intern / Warranty Coordinator
ADI Development Group
Burlington, ON
05.2022 - 08.2022
- Scheduled meetings, coordinated service appointments, and maintained calendars for project and warranty activities.
- Recorded and distributed meeting minutes and prepared follow-up documentation.
- Maintained spreadsheets and tracked service requests, deficiencies, and completion timelines.
- Managed electronic filing systems and maintained organized project records.
- Responded to homeowner inquiries and resolved concerns in a timely and professional manner.
- Prepared reports and supported purchase order documentation.
- Communicated with contractors and internal teams via email to coordinate workflow.
Math & Science Tutor
TDSB
Toronto, ON
01.2017 - 05.2022
- Maintained records of student progress and prepared instructional materials.
- Scheduled tutoring sessions and coordinated with parents and students.
- Communicated updates clearly and maintained organized documentation.
Education
Bachelor of Science - Construction Management
George Brown College
Toronto04.2023
Advanced Diploma - Architectural Technology
George Brown College
Toronto2018
Bachelor of Science -
BRAC University
Dhaka05.2015
Skills
- Administrative Support and Coordination
- Scheduling and Calendar Management
- Meeting Minutes and Report Preparation
- Records and Document Management
- Customer and Public Inquiry Response
- Data Entry and Spreadsheet Tracking
- Microsoft Office (Word, Excel, Outlook, Teams)
- Confidential Information Handling
- Workflow Coordination and Deadline Tracking
Languages
English – Full Professional
Bengali – Native
Certification
- Procore Project Management Certification
- WHMIS in Construction
- Smart Serve Ontario
Timeline
Project Administration Intern / Warranty Coordinator
ADI Development Group
05.2022 - 08.2022
Customer Service Associate
Loblaws
02.2020 - Current
Math & Science Tutor
TDSB
01.2017 - 05.2022
Bachelor of Science - Construction Management
George Brown College
Advanced Diploma - Architectural Technology
George Brown College
Bachelor of Science -
BRAC University