Shaima Alrawashdeh
Calgary
Summary
Compassionate professional with a strong background in Physics and over five years of customer service experience. Certified in Standard First Aid & CPR Level C, with a keen interest in Caregiver and Health Care Aide roles. Recognized for reliability, adaptability, and exceptional interpersonal skills in high-pressure environments.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Personal Life Experience / Household Management
- Enhanced child's daily routine through effective care and management strategies.
- Optimized household efficiency by managing cooking, cleaning, and organizational tasks.
- Demonstrated self-motivation and personal responsibility in all household duties.
- Thrived in dynamic environments by working effectively under pressure.
- Excelled both independently and within team settings to achieve goals.
- Adapted swiftly to new situations, showcasing a proven ability to learn rapidly.
Customer Care Representative
Customer Service – Whitehorse, Canada
01.2023 - 01.2024
- Resolved client issues promptly, enhancing customer satisfaction and loyalty.
- Calmly addressed customer complaints, resulting in improved service quality.
- Processed transactions accurately, ensuring efficient cash handling and minimal errors.
- Guided customers in product selection, contributing to a positive shopping experience.
Teacher
Physics Teacher
01.2021 - 01.2022
- Enhanced student understanding by teaching physics concepts in engaging ways.
- Planned and executed effective lessons, fostering a positive classroom environment.
- Assessed student progress regularly to tailor instructional approaches effectively.
- Customized tutoring sessions to meet individual student needs and learning styles.
Makeup Artist
Makeup Artist (Freelance)
2015 - 2021
- Enhanced client satisfaction through tailored makeup services over five years.
- Streamlined client scheduling and organized materials for efficient service delivery.
- Applied diverse makeup techniques to highlight client features for various occasions.
- Educated clients on effective skincare and makeup application for optimal results.
- Created unique makeup looks aligned with individual client preferences and events.
Education
Bachelor's Degree - Physics
Mutah University
JordanBachelor of Science - undefined
Skills
- Excellent communication and problem-solving skills
- Ability to remain calm under pressure and resolve conflicts
- Personal organization and efficient time management
- Attention to detail and professional personal appearance
- First Aid & CPR Level C
- Patient care & safety awareness
- Communication & empathy
- Problem solving & quick learning
- Time management
- Teamwork
- Conflict resolution
- Child supervision
- Basic laboratory understanding (scientific background)
LANGUAGES
Arabic (Native)
English: Intermediate (CLB 6-6-5-5)
Certification
- Standard First Aid & CPR Level C — Red Cross (2025)
- CLB: Reading 5, Listening 6, Writing 5, Speaking 6
PERSONAL QUALITIES
- Responsible and trustworthy
- Patient and positive
- Committed and motivated to learn and work
Timeline
Customer Care Representative
Customer Service – Whitehorse, Canada
01.2023 - 01.2024
Teacher
Physics Teacher
01.2021 - 01.2022
Bachelor of Science - undefined
Customer Service Representative
Personal Life Experience / Household Management
Makeup Artist
Makeup Artist (Freelance)
2015 - 2021
Bachelor's Degree - Physics
Mutah University