SHAILZA KAPOOR
Nanaimo,BC
Summary
Experienced professional seeking employment opportunity to leverage acquired skills from previous roles. Demonstrated ability to effectively interact with internal and external customers, utilizing active listening, communication, customer resolution, and multitasking skills. Excited to apply these valuable skills in a new role and contribute to the success of an organization.
Overview
2025
2025
years of professional experience
Work History
Intern
IKYA Human Resource Solution
Retail Sales Supervisor
Parkland Fuel
Nanaimo, BC
08.2022 - Current
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
Childcare Assistant Teacher
Mini Miracles Learning Center
Auckland
07.2021 - 06.2022
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Applied play-based strategies to provide diverse approaches to learning.
Retail Sales Supervisor
Woolsworth
Auckland
02.2020 - 05.2021
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
IELTS Teacher
Mindway Coaching
Ludhiana
03.2017 - 08.2019
- Expanded cultural awareness among students, preparing them for the global contexts they may encounter during the test or future studies abroad.
- Optimized class time utilization by creating engaging and interactive activities that catered to diverse learning styles.
- Increased student retention rates by establishing a supportive classroom environment conducive to growth and learning.
- Assisted in organizing school-wide IELTS preparation events, increasing awareness of the exam''s importance and available resources.
- Facilitated critical thinking skills development through group discussions on contemporary issues relevant to the IELTS exam content.
HR Executive
Friends Travel Pvt. Ltd.
01.2014 - 01.2015
- Evaluated job applications.
- Facilitates in-person interviews for organizational positions.
- Conducted reference verifications.
- Ensured fulfillment of staffing objectives through client relationship management.
- Ensured accurate and timely payroll distribution.
- Maintained current knowledge of company's organization structure and personnel policies.
- Collaborated with management to design welfare initiatives.
- Ensured completion of timely employment activity reports.
- Managed employee offboarding processes.
HR Executive
Gybhs Education Pvt. Ltd.
01.2013 - 01.2014
- Managed onboarding procedures.
- Led employee orientation sessions.
- Led recruitment and training operations for new hires.
- Ensure ongoing training and information sharing with company departments.
- Monitor progress and work on employee welfare policies
- Directed initiatives aimed at improving relationships between managers, employees.
- Multitasking to ensure that deadlines were met and that internal and external customer expectations were met
- Ensuring prompt action on all relevant internal requests.
Education
Master’s - Applied Management
Otago Polytechnic
Auckland05.2021
Masters of BUSINESS -
INDIA01.2013
Bachelor’s - Business Administration
INDIA01.2011
Skills
- Effective Verbal Communication
- Engaged Listener
- Efficient Learner
- Skilled in Task Management
- Ability to work under pressure
- Employee Motivation Strategies
- Cross-Functional Teamwork
- Responsibility
- Proficient in computers
- Proficient in Computer Applications
Languages
English
Professional Working
References
Available upon request.
Activities
- Meeting new people and spending time with friends and family.
- Walking by the beach and exploring the beautiful city of Auckland.
- Listening to my favorite music and humming sometimes to my favorite tunes.
Timeline
Retail Sales Supervisor
Parkland Fuel
08.2022 - Current
Childcare Assistant Teacher
Mini Miracles Learning Center
07.2021 - 06.2022
Retail Sales Supervisor
Woolsworth
02.2020 - 05.2021
IELTS Teacher
Mindway Coaching
03.2017 - 08.2019
HR Executive
Friends Travel Pvt. Ltd.
01.2014 - 01.2015
HR Executive
Gybhs Education Pvt. Ltd.
01.2013 - 01.2014
Masters of BUSINESS -
Bachelor’s - Business Administration
Intern
IKYA Human Resource Solution
Master’s - Applied Management
Otago Polytechnic