Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
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SHAILY SHAH

Mississauga,ON

Summary

  • Dynamic and hard-working Air Canada employee highly experienced as ramp agent with experience in Management and Customer Service offers working effectively unsupervised and quickly mastering new skills with delivering quality in all operational activities.
  • Reliable Individual with a positive attitude. Experienced leading teams to accurately fulfill orders, displaying articulate communication skills, and effectively partnering with management teams.
  • Highly motivated with a desire to take on new challenges. Strong work ethic, excellent time management skills, dedicated problem-solver adept at remaining calm under pressure with exceptional interpersonal skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ramp Agent

Air Canada
Mississauga, Ontario
03.2023 - Current
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.

Customer Service Representative

Scotiabank
Brampton, ON
01.2021 - 02.2023
  • Identified and responded to customer requests and concerns through face to face, email, online chat and phone for both English and Hindi speaking customers.
  • Achieved and maintained departmental performance standards.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Representative - Manager Level

Walmart
Hamilton, Ontario
04.2019 - 12.2020
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Education

Some College (No Degree) - HEALTH, WELLNESS & FITNESS | POST GRADUATE DIPLOMA

Mohawk College
Hamilton, ON
06-2019

Some College (No Degree) - BACHELOR OF PHYSIOTHERAPY | BACHELOR OF SCIENCE

Charusat University
Gujrat, India

Skills

  • Task Prioritization
  • Time Management
  • Critical Thinking
  • Problem-solving aptitude
  • Excellent Communication
  • Work Planning and Prioritization
  • Team Leadership
  • Flexible Schedule
  • Workload Management
  • Responsible & Adaptive

Accomplishments

  • Customer Relations , 2022
  • Top Performer Award , Dec 2021
  • Employee of the Month Award , Mar 2021

Languages

English, Hindi, Gujarati & Punjabi

Certification

  • Certified ScrumMaster (CSM) | Scrum Alliance, 2024
  • Leadership and Management Certificate | Coursera, 2013

References

References available upon request.

Timeline

Ramp Agent

Air Canada
03.2023 - Current

Customer Service Representative

Scotiabank
01.2021 - 02.2023

Customer Service Representative - Manager Level

Walmart
04.2019 - 12.2020

Some College (No Degree) - HEALTH, WELLNESS & FITNESS | POST GRADUATE DIPLOMA

Mohawk College

Some College (No Degree) - BACHELOR OF PHYSIOTHERAPY | BACHELOR OF SCIENCE

Charusat University

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SHAILY SHAH