SHAILJA SINGH

• Responsible for managing 3 physiotherapy clinics for end-to-end needs.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
• Evaluated employee records and productivity and submitted evaluation reports
• Delivered performance reviews, recommending additional training or advancements
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
• Coached new hires on company processes while managing employees to achieve maximum production
• Prepared meeting rooms and materials and recorded important information
• Coordinated and aligned corporate and office schedules and disseminated important work information to employees
• Managed office operations while scheduling appointments for department managers
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
• Maintained computer and physical filing systems
• Compared vendor prices and negotiated for optimal savings

• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
• Computerized office activities, maintained customer communications, and tracked records through delivery
• Managed over 50 customer calls per day
• Managed payroll, transactions, invoicing, and budgeting to decrease financial inconsistencies
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
• Completed forms and reports to facilitate admission, transfer, or discharge
• Studied processes, implemented cost reductions, and developed reporting procedures to maintain administrative workflow
• Collected, validated, and distributed information to employees
• Maintained personnel records and updated internal databases to support document management
• Troubleshoot employee concerns and recommended corrective actions to resolve issues
• Managed company schedule to coordinate calendar and arrange travel
• Targeted new customers to grow geographic reach and increase revenue by 10%
• Oversaw successful planning and execution of staff meetings, parties, and events
• Leveraged bookkeeping software and automated processes to reduce errors
• Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
• Aided colleagues, managers, and customers through regular communication and assistance

• To ensure effective training about services
• To maintain relations with partners, vendors, and customers for smooth company function
• Solicit feedback on products and services corporate tie-ups
• Also positioned in-house physiotherapists and nutritionists for both employees and company to increase revenue by 15%
• Demonstrating clear buy-in to upcast values and business plan
• Leading large teams of managers in Operations for Execution, Implementation, Business Development, and Strategy & Planning
• Articulate competitive positioning
• Record customer interactions in lead tracking and customer issue tracking systems
• Increased patients for surgery for empaneled hospitals through various offline and online activities
• Coordinate sales and marketing functions and rollout of brand-building campaigns
• Scrutinize working/performance of functional groups and identify operational obstacles early and troubleshoot them
• Developing performance parameters and KPI, operating & compliance standards, reviewing performance appraisal process for people working on task assigned
• Drive incentive schemes to ensure all team members exceed targets

• Fabricated many removable partial dentures and complete dentures and fixed partial dentures
• Performed Root canal treatment, scaling, and root planning both hand and ultra-sonic
• Handled 10 patients per day to achieve target results
• Examine teeth, gums, and related tissues using dental instruments, dental radiographs, and other diagnostic instruments
• Consult when appropriate and refer patients as necessary to dental specialists and/or medical providers
• Worked in Camps organized by college in remote areas where medical facilities are poor.
• Developed and maintained courteous and effective working relationships

GPA: 3.4/4.0

GPA: 3.33/4.0

Received Scholarship

GPA: 3.23/4.0