Accomplished Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
19
19
years of professional experience
Work History
Store Manager
7-Eleven Canada Inc.
Fort Saskatchewan, Alberta
10.2018 - Current
Performed investigations on market flow to identify seasonal trends and forecast consumer needs
Rotated merchandise and displays to feature new products and promotions
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Reviewed performance data to monitor and measure productivity, goal progress, and activity levels
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Helped with planning schedules and delegating assignments to meet coverage and service demands
Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses
Reviewed and monitored scheduling, purchases and other expenses to maintain the quarterly budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Hotel Housekeeper
Comfort Inn Hotel
Fort Saskatchewan, AB
04.2019 - 07.2021
Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
Assisted guests by providing detailed information and resolving complaints.
Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
Reported damages, maintenance problems, safety issues and potential hazards to management.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Store Manager
Southfort Liquor Store
Fort Saskatchewan, AB
10.2017 - 10.2018
Served as primary display builder when executing merchandising in the store each week
Managed all aspects of store operations, including organization, maintenance, and purchasing functions
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns
Generated repeat business by delivering exceptional customer service and positive engagement
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
Ensured compliance with policies, standards, and security measures
Managed vendor selection and relations to guarantee the best pricing and on-time deliveries
Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
Rural And Suburban Mail Carrier
Canada Post
Lloydminster, AB
01.2016 - 01.2017
Maintained records on customers with mail forwarding and change of address requests
Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs
Sorted mail according to the order of address appearance for easy access in the field
Delivered mail and packages to customers on the prescribed route while processing check submissions, money orders, and stamp purchases in field
Signed and received mail with signature requirements upon delivery and loading
Maintained excellent attendance record, consistently arriving to work on time
Food Service Manager
Subway Cornerstone
Lloydminster, AB
01.2013 - 01.2016
Maintained compliance with company policies and procedures for food safety, sanitation, and quality
Investigated and integrated enhanced service and team management strategies to boost business profits
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Maintained high standards of food quality by reviewing shipments, overseeing the preparation, and monitoring food safety
Oversaw training of more than ten team members
Maintained compliance with company policies and procedures for food safety, sanitation and quality
Banquet Supervisor
Marriott International
Mumbai(INDIA), Baltimore(USA) And Bristol( UK), Maryland
03.2005 - 03.2013
Delegated tasks to staff members to maximize production under tight deadlines.
Organized banquet storage and surrounding areas to facilitate access to products and materials.
Provided exceptional service to guests by immediately addressing needs and requests.
Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Followed safety procedures and incorporated safety equipment to reduce injury and loss.
Managed budgeting and invoicing for both large and small-scale events.
Interpreted instructions to schedule and set up events to client specifications.
Education
Bachelor - Hotel Management
Indira Gandhi National Open University
2007
Diploma - Hospitality Administration And Management
Institute Of Hotel Management, Catering & Nutrition
Delhi, India
2000
Skills
Relationship building and management
Goals and performance
Order management
Sales techniques
POS systems operations
Sales growth
Staff Management
Maximizing Profitability
Training and Development
Team leadership and coaching
Accomplishments
Recognized for Excellent Guest Service by Marriott,USA twice.
Acknowledged for extraordinary service by supervisors and clients.
Timeline
Hotel Housekeeper
Comfort Inn Hotel
04.2019 - 07.2021
Store Manager
7-Eleven Canada Inc.
10.2018 - Current
Store Manager
Southfort Liquor Store
10.2017 - 10.2018
Rural And Suburban Mail Carrier
Canada Post
01.2016 - 01.2017
Food Service Manager
Subway Cornerstone
01.2013 - 01.2016
Banquet Supervisor
Marriott International
03.2005 - 03.2013
Bachelor - Hotel Management
Indira Gandhi National Open University
Diploma - Hospitality Administration And Management
Institute Of Hotel Management, Catering & Nutrition
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