Shailendra Kumar
91 RICHMOND LINK Fort Saskatchewan,AB
Summary
Accomplished Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
19
19
years of professional experience
Work History
Store Manager
7-Eleven Canada Inc.
Fort Saskatchewan , Alberta
10.2018 - Current
- Performed investigations on market flow to identify seasonal trends and forecast consumer needs
- Rotated merchandise and displays to feature new products and promotions
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Reviewed performance data to monitor and measure productivity, goal progress, and activity levels
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses
- Reviewed and monitored scheduling, purchases and other expenses to maintain the quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Hotel Housekeeper
Comfort Inn Hotel
Fort Saskatchewan , AB
04.2019 - 07.2021
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Assisted guests by providing detailed information and resolving complaints.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Store Manager
Southfort Liquor Store
Fort Saskatchewan , AB
10.2017 - 10.2018
- Served as primary display builder when executing merchandising in the store each week
- Managed all aspects of store operations, including organization, maintenance, and purchasing functions
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns
- Generated repeat business by delivering exceptional customer service and positive engagement
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
- Ensured compliance with policies, standards, and security measures
- Managed vendor selection and relations to guarantee the best pricing and on-time deliveries
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
Rural And Suburban Mail Carrier
Canada Post
Lloydminster , AB
01.2016 - 01.2017
- Maintained records on customers with mail forwarding and change of address requests
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs
- Sorted mail according to the order of address appearance for easy access in the field
- Delivered mail and packages to customers on the prescribed route while processing check submissions, money orders, and stamp purchases in field
- Signed and received mail with signature requirements upon delivery and loading
- Maintained excellent attendance record, consistently arriving to work on time
Food Service Manager
Subway Cornerstone
Lloydminster , AB
01.2013 - 01.2016
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Investigated and integrated enhanced service and team management strategies to boost business profits
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maintained high standards of food quality by reviewing shipments, overseeing the preparation, and monitoring food safety
- Oversaw training of more than ten team members
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
Banquet Supervisor
Marriott International
Mumbai(INDIA), Baltimore(USA) And Bristol( UK) , Maryland
03.2005 - 03.2013
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Managed budgeting and invoicing for both large and small-scale events.
- Interpreted instructions to schedule and set up events to client specifications.
Education
Bachelor - Hotel Management
Indira Gandhi National Open University
2007
Diploma - Hospitality Administration And Management
Institute Of Hotel Management, Catering & Nutrition
Delhi, India2000
Skills
- Relationship building and management
- Goals and performance
- Order management
- Sales techniques
- POS systems operations
- Sales growth
- Staff Management
- Maximizing Profitability
- Training and Development
- Team leadership and coaching
Accomplishments
- Recognized for Excellent Guest Service by Marriott,USA twice.
- Acknowledged for extraordinary service by supervisors and clients.
Timeline
Hotel Housekeeper
Comfort Inn Hotel
04.2019 - 07.2021
Store Manager
7-Eleven Canada Inc.
10.2018 - Current
Store Manager
Southfort Liquor Store
10.2017 - 10.2018
Rural And Suburban Mail Carrier
Canada Post
01.2016 - 01.2017
Food Service Manager
Subway Cornerstone
01.2013 - 01.2016
Banquet Supervisor
Marriott International
03.2005 - 03.2013
Bachelor - Hotel Management
Indira Gandhi National Open University
Diploma - Hospitality Administration And Management
Institute Of Hotel Management, Catering & Nutrition
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