Shailen Kapoor
Elk Grove
Summary
Proven Loss Prevention Specialist and Cashier Team Lead at Ross Stores, adept in risk management and delivering exceptional customer service. Achieved significant reduction in shrinkage through meticulous inventory audits and layout analysis. Skilled in CCTV operations and adept at leading teams to enhance store security and efficiency.
Overview
2
2
years of professional experience
Work History
Loss Prevention Specialist
Ross Stores
11.2023 - 01.2025
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
Cashier Team Lead
Ross Stores
05.2023 - 11.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Associate of Applied Science - Communications
Cosumnes River College
Sacramento, CA08-2025
High School Diploma -
Cosumnes Oaks
Elk Grove, CA05-2023
Skills
- Risk management
- CCTV systems
- Customer service
- Incident reporting
Timeline
Loss Prevention Specialist
Ross Stores
11.2023 - 01.2025
Cashier Team Lead
Ross Stores
05.2023 - 11.2023
Associate of Applied Science - Communications
Cosumnes River College
High School Diploma -
Cosumnes Oaks
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