SHAILEE VORA
Toronto,ON
Summary
Hardworking employee enthusiastic about learning retail field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marketing and Management Representative
Discoveryland Private Limited
03.2022 - 03.2023
- Maintained positive customer relations by addressing 90% problems head-on and implementing successful corrective actions.
- Used 1 year of industry expertise, customer service skills and analytical nature to resolve daily 20-25 customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cashier
Reliance Retail
12.2020 - 01.2022
- Greeted 200 (approximately) customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business contributing 15% boost in overall sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Representative
Reliance Jio
03.2019 - 01.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Education
Post Graduation - Business Administration
York University
Toronto, ONBBA - Marketing And Management
Pandit Deendayal Energy University
India05.2021
Skills
- Customer Relations
- Time Management Skills
- Corrective Actions
- Microsoft Access
- Workflow Coordination
Certification
- Certified Digital Marketer by Google Digital Marketing Course - 2022.
Additional Information
Availability:
- Sunday- Whole Day/ Anytime.
- Monday- 11:00 AM till Closing.
- Tuesday- 11:00 AM till Closing.
- Wednesday- 11:00 AM till Closing.
- Thursday- 11:00 AM till Closing.
- Friday- Whole Day/ Anytime.
- Saturday- Whole Day/ Anytime.
Timeline
Marketing and Management Representative
Discoveryland Private Limited
03.2022 - 03.2023
Cashier
Reliance Retail
12.2020 - 01.2022
Sales Representative
Reliance Jio
03.2019 - 01.2020
Post Graduation - Business Administration
York University
BBA - Marketing And Management
Pandit Deendayal Energy University
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