Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shailee Rana

Etobicoke,Ontario

Summary

Proactive and customer-focused professional with experience at Punjab & Sind Bank, adopt at complaint resolution and payment processing. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathetic service. Skilled in data entry and administrative support, contributing to efficient operations and accurate transactions.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Cashier

Petro-Canada
02.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Customer Service Representative

Punjab & Sind Bank
12.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Hospitality Management

Hanson College
North York
12-2024

Skills

  • Payment processing
  • Complaint resolution
  • Data entry
  • Administrative support
  • Book-Keeping
  • Proficient in English, Hindi and Punjabi

Timeline

Cashier

Petro-Canada
02.2024 - Current

Customer Service Representative

Punjab & Sind Bank
12.2022 - 08.2023

Hospitality Management

Hanson College
Shailee Rana