Dedicated and accomplished enterprise risk management professional in the financial services and banking industry with expertise in risk and control program development, project management, risk governance, and regulatory compliance.
Hi, I’m
Shailee Patel
Cambridge,ON
Summary
Overview
4
years of professional experience
1
Certification
Work History
Bank Of Nova ScotiaMississauga, ON
Manager Risk and Governance
10.2022 - Current
Job overview
- Contributing to development and maintenance of operational risk framework within RBBO collaborating with business line(s); and or partner compliance group(s); to ensure overall operational risk mitigation within accepted risk appetite including but not limited to regulatory controls effectively identified and implemented. Acts as conduit with Global Operations Internal Controls.
- Resolving problems, improving operations and providing exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learning and adapting quickly to new technology and software applications.
- Identifying issues, analyzing information and providing solutions to problems.
- Participated in development of risk management products such as practice assessment tool, standard operating procedures, and seminars. 50 prospective processes were subjected to thorough risk assessment.
Bank Of Nova ScotiaMississauga, ON
Senior Insider Threat Officer, Enhanced Monitoring
12.2021 - 10.2022
Job overview
- Proven ability to develop and implement creative solutions to complex problems.
- Followed pre-defined actions to investigate possible security incidents or perform investigations of privacy incidents, response actions including escalating to other supports groups.
- Maintained expert knowledge of Bank processes, policies, procedures, applications, and products related to Insider Threat and Internal Fraud risk and applies this knowledge in review and analysis of monitoring and reporting.
- Aided management in keeping high-risk regulatory and operational controls current, along with other documentation, including handbooks, test plans, methodology, schedules, reporting, etc. that contribute to sustaining Insider Threat - Enhanced Monitoring Program.
- Collaborated with security design architects and security operations center to improve prevention and detection models.
Bank Of Nova ScotiaMississauga, ON
Quality Control Analyst
11.2018 - 12.2021
Job overview
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Analyzed quality and performance data to support operational decision-making.
- Administered 157 internal quality audits and assessed results to inform corrective action measures.
- Edited, proofed and critiqued internal documents to improve clarity.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Defined and implemented quality initiatives to reduce risk.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored KPIs to proactively address bottlenecks and quality issues.
Education
Sheridan College Institute of Technology And Advanced LearningOakville, ON
Associate of Science from Computer Systems Technology
01.2012
University Overview
Government PolytechnicGandhinagar, India
Associate of Science from Information And Technology
07.2010
University Overview
Skills
- Data Analysis (Experienced)
- Predictive & Trend Analysis
- Flexible and Adaptable
- Analytical and Critical Thinking
- Active Listening
- Planning and Coordination
- Risk Assessment & Mitigation
- Technical Skills : MS office, SPLUNK,Oracle,BESS,SWIFT,GPI,HOTSCAN,ALSCOM,SDA,PEGA,AS-400,World Check,TPRM, Power BI
Certification
- Certified Anti Money Laundering Specialist by ACAMS, 2021.
- AML Foundation by ACAMS, 2020
- KYC - CDD by ACAMS, 2020
- KYC - CDD Intermediate by ACAMS, 2020
- Advanced Powerpoint by UDEMY, 2023
Timeline
Manager Risk and Governance
Bank Of Nova Scotia
10.2022 - Current
Senior Insider Threat Officer, Enhanced Monitoring
Bank Of Nova Scotia
12.2021 - 10.2022
Quality Control Analyst
Bank Of Nova Scotia
11.2018 - 12.2021
Sheridan College Institute of Technology And Advanced Learning
Associate of Science from Computer Systems Technology
Government Polytechnic
Associate of Science from Information And Technology
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