Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shailee Lundy

Chico

Summary

Experienced with front desk operations, ensuring seamless guest or patient experiences and efficient service. Utilizes team leadership and problem-solving skills to maintain high standards. Knowledge of hospitality procedures and staff coordination to enhance overall performance.

Overview

10
10
years of professional experience

Work History

Front Desk Manager

Full Circle Therapies
01.2023 - 07.2024
  • Greeted parents and their children before the therapist began the session.
  • Maintained the schedule for supervisor and the multiple therapists in the office, some therapists working with 20+ children.
  • Ran insurance for every child that required an evaluation, communicated with insurance agents to make sure coverage was maintained and services paid for.
  • Monitored and received payments for therapy sessions.
  • Responded to telephone, email and in-person inquiries regarding any concerns made by parents, therapists or service coordinators.

Quality Assurance/ Manager Assistant/ Server/ ToGo

Chili's Bar and Grill
06.2015 - 01.2023
  • As Quality Assurance I made sure the food sent out had the correct modifications, if needed, and looked appetizing for the guests.
  • As a Manager Assistant, I was responsible for keeping the restaurant running efficiently and handling almost all problems a regular manager would be tasked with.
  • Used constant communication with others including cooks, servers, food runners and managers to make sure everything ran as it should.

Receptionist

Dr. Susan Luu
08.2014 - 06.2015
  • Greeted patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed patient information and aided the doctor with keeping on schedule.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Associate of Arts - History

Bakersfield College
Bakersfield, CA
05-2019

High School Diploma -

West High School
Bakersfield, CA
05-2014

Skills

  • Independently motivated
  • Organization
  • Problem-solving skills
  • Communication
  • Always on time
  • Multitasker

Timeline

Front Desk Manager

Full Circle Therapies
01.2023 - 07.2024

Quality Assurance/ Manager Assistant/ Server/ ToGo

Chili's Bar and Grill
06.2015 - 01.2023

Receptionist

Dr. Susan Luu
08.2014 - 06.2015

Associate of Arts - History

Bakersfield College

High School Diploma -

West High School

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Shailee Lundy