Shailagh McAuliffe
Stirling
Summary
Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities and maintain a positive attitude. Demonstrated success in meeting team goals by willingly taking on additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales / Assistant Office Manager
BL Christmas Trees
01.2020 - 12.2024
- Contributed to a positive work environment with strong interpersonal and computer skills coupled with a proactive teamwork attitude.
- Ensured smooth day-to-day operations by managing a multi-line phone system, email correspondence and promptly addressing inquiries by routing calls, delivering messages to staff and greeting visitors.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Utilized Cin7 Core to maintain detailed files of company personnel and client accounts.
- Managed export certification requirements for global Christmas tree shipments
- Prospecting new clients via cold calls
- Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders, and verifying receipts.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Certified PSW
Grace Village Retirement Centre
09.2018 - 01.2020
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Facilitated mobility assistance for patients with limited physical capabilities, utilizing proper body mechanics to prevent injuries for both parties involved.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Maintenance
Camp Massawippi Summer Camp
05.2018 - 08.2018
- Responsible for opening and closure of buildings and grounds
- Responded promptly to work orders related to grounds maintenance issues for minimal disruption to facility operations.
- Operated various tools and equipment for proper grounds maintenance, such as mowers, trimmers, and blowers.
- Facilitated clear communication among team members to ensure smooth project execution across various departments involved in grounds maintenance activities.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Reduced grounds maintenance costs by implementing efficient scheduling and resource allocation strategies.
- Improved shelter cleanliness with thorough daily cleaning and maintenance routines.
- Improved building appearance and hygiene with thorough daily cleaning routines.
- Organized daily cleaning schedules for custodial team.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Call Centre Agent
Elemental Data Collection
01.2018 - 05.2018
- Professionally conducted surveys on a variety of topics including political polling, government and social issues, product and service views via phone while following established protocols and instructions.
- Effectively communicated with survey participants, clarifying questions and addressing concerns.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Met customer call guidelines for service levels, handle time and productivity.
- Worked flexible hours across night, weekend, and holiday shifts.
Waitressing
Jacko Restaurant
06.2016 - 08.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Nursing - Nursing
Champlain College
Lennoxville, QC01.2020
Police Foundations - Policing
Algonquin College
Ottawa, ON01-2018
Criminology -
Champlain College
01.2015
High School Diploma -
Alexander Galt Regional High School
Lennoxville, QC01.2013
Skills
- Customer relationship management
- Social media engagement
- Adaptable and flexible
- Honest and dependable
- Excellent written and verbal communication
- Organization
- Computer proficiency and Microsoft office
Certification
- First Aid & CPR Level C, 2016
- Mental Health Certificate, 2016
Additional Information - Leadership Skills
- Elected as grade 11 student council representative
- Organized 2012-2013 High School Carnival day
Languages
English
Native or Bilingual
French
Professional Working
Interests
- Personal Development and Self-Improvement
- Committed to improving personal fitness
- Reading
- Softball, Badminton
Timeline
Sales / Assistant Office Manager
BL Christmas Trees
01.2020 - 12.2024
Certified PSW
Grace Village Retirement Centre
09.2018 - 01.2020
Maintenance
Camp Massawippi Summer Camp
05.2018 - 08.2018
Call Centre Agent
Elemental Data Collection
01.2018 - 05.2018
Waitressing
Jacko Restaurant
06.2016 - 08.2016
Criminology -
Champlain College
High School Diploma -
Alexander Galt Regional High School
Nursing - Nursing
Champlain College
Police Foundations - Policing
Algonquin College
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