Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHAIK NASER AHMED

7 Chandler Dr, Scarborough,Ontario

Summary

To pursue a career and to be associated with a growing company to work in an environment that rewards achievements and other opportunities for growth and achieve outmost success in my career and working experience. Optimistic, enthusiastic, co-operative, willing to take up responsibilities adopt me to the job. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Ramp Specialist

Dnata
Toronto, ON
07.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.

Ramp Supervisor

SwissPort Canada Inc, Toronto Pearson International Airport
Toronto, ON
06.2022 - 11.2023
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over5-6 daily flights.

Ramp agent

Air canada, Toronto Pearson International Airport
Toronto, ON
04.2022 - 05.2022
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Coordinated ground crew activities to complete objectives on schedule.

store supervisor & PhoneTechnician at fairview mall st

Mobilinq Kiosk at fairview
Toronto, ON
07.2019 - 09.2021
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.

Executive

Cognizant India Pvt ltd
01.2016 - 01.2017
  • For Healthcare process as process associate
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Accountant

AFEEF OPTHAMOLOGY Pvt Ltd
Hyderabad
08.2015 - 02.2016
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.

Tech Sales Executive

AZ Technologies, MICROSOFT
Hyderabad
04.2015 - 07.2015
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.

Customer Service Executive

WH Smith, TNSI, Rajiv Gandhi international airport
Hyderabad
07.2013 - 03.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Process Executive

Wipro Technologies
Hyderabad
05.2011 - 01.2012
  • Answered telephone or online requests and completed interactions quickly to meet productivity goals.
  • Resolved computer and system networking problems to maintain user productivity.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
  • Monitored hardware, software and peripheral performance against organizational expectations.

Education

B.com - Computer

Anwar-ul-uloom Degree College

Intermediate -

Webster institute

Senior Secondory Certificate SSC -

Gowtham Vidyalaya Raghava high School

Advance Diploma - Business Management

Canadore College of Applied Arts And Technology
Toronto, ON
04.2020

Advance Diploma - Arts And Science

Humber College North
Toronto, ON
2019

Skills

TECHNICAL SKILLS

  • MCSE, CCNA, Linux (ZOOMTechnologies)
  • Diploma in CABIN CREW & GROUND HANDLING from MAK Aviations

STRENGHTH

  • Self-motivated
  • FastLearning
  • Hardworking
  • PositiveAttitude

Languages

English
Hindi

Timeline

Ramp Specialist

Dnata
07.2024 - Current

Ramp Supervisor

SwissPort Canada Inc, Toronto Pearson International Airport
06.2022 - 11.2023

Ramp agent

Air canada, Toronto Pearson International Airport
04.2022 - 05.2022

store supervisor & PhoneTechnician at fairview mall st

Mobilinq Kiosk at fairview
07.2019 - 09.2021

Executive

Cognizant India Pvt ltd
01.2016 - 01.2017

Accountant

AFEEF OPTHAMOLOGY Pvt Ltd
08.2015 - 02.2016

Tech Sales Executive

AZ Technologies, MICROSOFT
04.2015 - 07.2015

Customer Service Executive

WH Smith, TNSI, Rajiv Gandhi international airport
07.2013 - 03.2015

Process Executive

Wipro Technologies
05.2011 - 01.2012

B.com - Computer

Anwar-ul-uloom Degree College

Intermediate -

Webster institute

Senior Secondory Certificate SSC -

Gowtham Vidyalaya Raghava high School

Advance Diploma - Business Management

Canadore College of Applied Arts And Technology

Advance Diploma - Arts And Science

Humber College North
SHAIK NASER AHMED