SHAIK NASER AHMED
7 Chandler Dr, Scarborough,Ontario
Summary
To pursue a career and to be associated with a growing company to work in an environment that rewards achievements and other opportunities for growth and achieve outmost success in my career and working experience. Optimistic, enthusiastic, co-operative, willing to take up responsibilities adopt me to the job. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Ramp Specialist
Dnata
2024.07 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Ramp Supervisor
SwissPort Canada Inc, Toronto Pearson International Airport
2022.06 - 2023.11
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over5-6 daily flights.
Ramp agent
Air canada, Toronto Pearson International Airport
2022.04 - 2022.05
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
store supervisor & PhoneTechnician at fairview mall st
Mobilinq Kiosk at fairview
2019.07 - 2021.09
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
Executive
Cognizant India Pvt ltd
2016.01 - 2017.01
- For Healthcare process as process associate
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Accountant
AFEEF OPTHAMOLOGY Pvt Ltd
2015.08 - 2016.02
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Tech Sales Executive
AZ Technologies, MICROSOFT
2015.04 - 2015.07
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Customer Service Executive
WH Smith, TNSI, Rajiv Gandhi international airport
2013.07 - 2015.03
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
Process Executive
Wipro Technologies
2011.05 - 2012.01
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Resolved computer and system networking problems to maintain user productivity.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Monitored hardware, software and peripheral performance against organizational expectations.
Education
B.com - Computer
Anwar-ul-uloom Degree College
Intermediate -
Webster institute
Senior Secondory Certificate SSC -
Gowtham Vidyalaya Raghava high School
Advance Diploma - Business Management
Canadore College of Applied Arts And Technology
Toronto, ON04.2020
Advance Diploma - Arts And Science
Humber College North
Toronto, ON2019
Skills
TECHNICAL SKILLS
- MCSE, CCNA, Linux (ZOOMTechnologies)
- Diploma in CABIN CREW & GROUND HANDLING from MAK Aviations
STRENGHTH
- Self-motivated
- FastLearning
- Hardworking
- PositiveAttitude
Languages
English
Hindi
Timeline
Ramp Specialist
Dnata
2024.07 - Current
Ramp Supervisor
SwissPort Canada Inc, Toronto Pearson International Airport
2022.06 - 2023.11
Ramp agent
Air canada, Toronto Pearson International Airport
2022.04 - 2022.05
store supervisor & PhoneTechnician at fairview mall st
Mobilinq Kiosk at fairview
2019.07 - 2021.09
Executive
Cognizant India Pvt ltd
2016.01 - 2017.01
Accountant
AFEEF OPTHAMOLOGY Pvt Ltd
2015.08 - 2016.02
Tech Sales Executive
AZ Technologies, MICROSOFT
2015.04 - 2015.07
Customer Service Executive
WH Smith, TNSI, Rajiv Gandhi international airport
2013.07 - 2015.03
Process Executive
Wipro Technologies
2011.05 - 2012.01
B.com - Computer
Anwar-ul-uloom Degree College
Intermediate -
Webster institute
Senior Secondory Certificate SSC -
Gowtham Vidyalaya Raghava high School
Advance Diploma - Business Management
Canadore College of Applied Arts And Technology
Advance Diploma - Arts And Science
Humber College North