Hi, I’m
Shaik Sadiq
Toronto,Ontario
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
years of professional experience
Work History
Autodesk
Technical Account Specialist
12.2016 - Current
Job overview
- Experienced customer-facing technical advisor with strong relationships with enterprise customers (Disney, ILM, Dreamworks Animation, etc.)
- Responsible for customer interactions, issue escalation, and service level compliance
- Proactively partnered with IT and design groups for successful installation and performance of Autodesk applications
- Proficient in Python tools and animation scripts (Maya, Motion Builder)
- Implemented several SSO solutions, created dashboards using power bi and salesforce reports to generate consumption analytics and security updates
- Demonstrated thought leadership and product expertise to drive customer success and adoption
Medisystem, Shoppers Drug Mart
Accounts Receivable Specialist
08.2016 - 11.2016
Job overview
- Main responsibilities were to enter daily & monthly payment details in the Kroll system
- Entering PG & T cheques, maintaining and updating customer accounts
- Also involved in statement printing and mailing out monthly
- Filing and managing deposit backups
- Have to login to different servers (up to 9 sites) using Remote Desktop Service and able to multitask.
Aviva
Intermediate Sanctions Analyst
01.2016 - 07.2016
Job overview
- Implemented Role-Based Sanctioning of accounts receivable
- Developed knowledge of Active Directory to create and manage the Login credentials of 600 RBC employees
- Used Linux AS400 system, MS Intune, Remote Desktop management, Avantage, Tivoli Access Manager and Lotus Notes to communicate and complete the project with a strong eye for details and accurate data input.
Teleperformance
Quality Assurance Analyst
03.2015 - 10.2016
Job overview
- Analyzed adherence to quality policies and procedures by monitoring agents
- Executed coaching process using internal standards for feedback and training
- Executed several observations and feedback required per agent according to the client’s request or internal standards
- Provided coaching and developed agent’s opportunities by using effective interpersonal communication
- Developed reports in excel to inform about top call drivers and main opportunities found
- Attended internal & external call calibration sessions.
Education
University of Madras - The New College
Bachelor's Degree from Computer Science
2010
St. Lawrence CollegeToronto, ON
Post Graduate Diploma from International Business Management
04.2014
Image College of Arts, Animation And TechnologyChennai, India
Post Graduate Diploma from Design
2012
Microsoft Azure Fundamentals Certified
Microsoft Certification ID: 993435710
Certification Number - I339-8084
2012
Skills
- Microsoft Office Suite
- Power Bi
- Azure
- Product MANAGEMENT, AGILE/Scrum
- SAP
- Access, Management
- ID Sanctioning
- Linux
- AS/400
- SQL, NoSQL
- Python, HTML/CSS
- Salesforce
- Jira
- Sharepoint
- Design (Photoshop, 3ds Max, Autocad, Maya, Sketchup etc)
- Active Directory, Tableau, Zendesk, ServiceNow, Tivoli Access Manager
Timeline
Technical Account Specialist
Autodesk
12.2016 - Current
Accounts Receivable Specialist
Medisystem, Shoppers Drug Mart
08.2016 - 11.2016
Intermediate Sanctions Analyst
Aviva
01.2016 - 07.2016
Quality Assurance Analyst
Teleperformance
03.2015 - 10.2016
University of Madras - The New College
Bachelor's Degree from Computer Science
St. Lawrence College
Post Graduate Diploma from International Business Management
Image College of Arts, Animation And Technology
Post Graduate Diploma from Design
Microsoft Azure Fundamentals Certified
Microsoft Certification ID: 993435710
Certification Number - I339-8084
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