Abdul Rauf Shaik
Vancouver,BC
Summary
Tech-savvy Salesforce Administrator manages profiles, workflows and groups with ease. Organized employee maintains cloud, reports and dashboards for company and clients. Thoroughly updates, installs and configures Salesforce systems to boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AM Sorter
Purolator
Vancouver
10.2023 - Current
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Processed orders quickly and efficiently while adhering to safety protocols.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Collaborated with other sorters in order to meet daily production goals.
- Organized sorted items into designated areas for further processing or shipment.
- Performed quality control checks on all sorted items before packing them away.
- Maintained accurate records of received and shipped items using company software systems.
System Administrator
Diviz Infotech Private Limited
Hyderabad, Telengana
02.2023 - 12.2024
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Developed scripts to automate routine tasks.
- Performed regular backups of critical data and documents.
- Implemented security measures such as firewalls, antivirus programs.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Ensured compliance with all applicable laws and regulations regarding information security standards.
Construction Supervisor
D-Legend Construction
Hyderabad, Telengana,India
01.2018 - 08.2023
- Conducted daily site inspections to ensure safety regulations were being adhered to.
- Monitored construction progress, communicated project updates and identified potential problems or delays.
- Assigned tasks to subcontractors and monitored their performance to ensure quality standards were met.
- Ensured that materials used in the construction process conformed to industry standards.
- Provided technical guidance and expertise to workers engaged in building activities.
Salesforce Administrator
LIVA IT SERVICES PRIVATE LIMITED
Hyderabad, Telengana
08.2016 - 11.2017
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Created reports and dashboards in Salesforce to meet business requirements.
- Developed custom VisualForce pages for customer-facing portals.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Monitored system performance using various tools like Workbench and Eclipse IDE for debugging code issues.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
- Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
- Provided post-implementation support to assist end-users in creating reports, dashboards and certain administration tasks.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports and dashboards.
- Developed workflows for automated lead routing, lead escalation and email alerts.
Education
Bachelor of Science - Information Technology
Jawaharlal Nehru Institute Of Technology
Hyderabad11-2012
Skills
- Workflow Management
- Production deadline management
- Materials handling and transport
- Process Management
- Process Automation
- Security management
- Email Template Design
- Performance Testing
- Network Administration
Certification
- SECURITY LICENSE
- FIRST AID LEVEL 1
- TRIALHEAD
- CISCO
Timeline
AM Sorter
Purolator
10.2023 - Current
System Administrator
Diviz Infotech Private Limited
02.2023 - 12.2024
Construction Supervisor
D-Legend Construction
01.2018 - 08.2023
Salesforce Administrator
LIVA IT SERVICES PRIVATE LIMITED
08.2016 - 11.2017
Bachelor of Science - Information Technology
Jawaharlal Nehru Institute Of Technology
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