Shaiju Francis
Scarborough,ON
Summary
Dynamic leader with a proven track record at Deviyani International, excelling in operations management and staff training. Achieved significant cost reductions while enhancing customer satisfaction through innovative CRM strategies. Skilled in recruiting, fostering team development, and maintaining high-quality standards. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Deviyani International
01.2022 - 06.2024
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Duty Manager
Carnival Films PVT LTD
01.2018 - 01.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Member
Yum India PVT LTD
07.2016 - 12.2017
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Education
Bachelor Of Business Administration - Business Administration
SRM UNIVERSITY
TAMILNADU 04.2016
Skills
- Recruiting and interviewing
- Operations Management
- Employee Scheduling
- Cost Reduction
- Budgeting and finance
- Customer Relationship Management (CRM)
- Staff Training and Development
Languages
English
Professional Working
Malayalam
Full Professional
Tamil
Full Professional
Timeline
Assistant Manager
Deviyani International
01.2022 - 06.2024
Duty Manager
Carnival Films PVT LTD
01.2018 - 01.2022
Team Member
Yum India PVT LTD
07.2016 - 12.2017
Bachelor Of Business Administration - Business Administration
SRM UNIVERSITY
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